E COMMERCE MANAGER

Open 20d

ECOMMERCE OPERATIONS MANAGER

Roles & Responsibilities

· Involved in campaign management, including planning of product promotion, product launches, product listing, campaign follow up etc

· Managing a team of ecommerce specialists including web designers, graphic artists, SEO experts, copywriters, and programmers

· Managing and growing an online store with multiple departments, including marketing, design, customer service, operations, fulfillment, and IT

· Determining which products will be most successful based on competitor offerings and customer preferences

· Managing all aspects of the company’s ecommerce business including inventory, shipping, customer service issues, and taxes

· EDI or API integrations, new item setup, ongoing error handling & escalation to developer resources, etc.

· Assist to develop and implement demand generation plans to grow site revenue

· Liaise with Designer Team on artwork requirements and monitor deadlines for completion

· Responsible for stock inventory accuracy and to address any discrepancy

· Assist Customer Relations department on product knowledge

· Generate analysis and sales reports on regular basis

· Logistic coordination when required

· Prepare and generate purchase orders, invoices and coordinate logistics for B2B operations

· Other duties as assigned

· Flexibility to manage a business that can operate 24/7/365

Skills:

· Inventory management

· Customer service

· Data analysis

· Communication

· Operations managers

Requirements:

· Degree or above

5 + years of relevant work experience; within a similar eCommerce role
Management experience in operations, preferable in Grocery retail, including positions of leadership.
1- 3 years of experience in working with or developing eCommerce operations systems.
1 -3 years experience working across eCommerce project launches and managing project roll-outs
computer programming languages, website design and coding in Python, PHP, Linux,
Effective interpersonal and communications skills (verbal and written)
Proficient in Excel, PowerPoint
Strong analytical skill
Identify with company's corporate culture and obey the company's arrangements;
Demonstrated ability to work in a fast-paced, “self-starter” environment.
Team player with a positive ‘can-do’ attitude.
Energetic and enthusiastic – has a sense of urgency.
Ability to multi-task and meet simultaneous tight deadlines.
Has the ability to thrive in a challenging environment where priorities often change.
Passionate about the customer and all elements of the customer experience.
Flexibility to manage a business that can operate 24/7/365
A desire to continually learn, improve and go the extra mile
An attitude of accountability and excellence.

See also