E-Commerce Operation Assistant | Up to $2000 | Central
Summary
Process and pack online orders for pickup or delivery, assist customers at the Click & Collect counter, and maintain e-commerce service standards in a retail environment.
Job summary
You will attend to customers and ensure that online orders are processed timely for collection and delivery while maintaining the service standard.
- Work Location: Millennia Walk
- Training will be provided
Working Hours:
5 Days /week 10:30am to 9:30pm (Weekends & PH)
Job Responsibilities:
- Perform packing of online orders accurately and efficiently to ensure items are prepared for collection or delivery in good condition.
- Attend to customers at the Click & Collect counter on enquiries, concerns and requests regarding ecommerce orders.
- Maintain and provide good customer service levels at all times to fulfil customers’ online orders.
- Support the eCommerce operations team in the processing of ecommerce orders and returns from customers.
- Working with retail and third-party delivery partners to ensure all orders and returns are fulfilled.
- Responsible for the day-to-day operations of the Click and Collect centre.
Requirements:
- Min. GCE ‘N’ Level or equivalent
- Able to work on both weekends and public holidays.
- Passion for Tech and Sales
- Relevant experience in retail industry is desirable.
Note: Only shortlisted candidates will be notified.