CASETiFY

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E-commerce Operations Manager

Purpose of Position

  • CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.
  • The E-Commerce Operations Manager will lead the e-commerce operations team responsible for product setup, pricing configuration, bundle setup, content readiness, launch QA, and product-data governance across CASETiFY’s global e-commerce channels.
  • This role ensures that products launch correctly, pricing and promotion are safely configured, market availability is accurate, and product data remains reliable across DTC and Retail Channel.
  • The role will also work directly with Product and Engineering teams to improve internal workflows through technology, AI automation, and process redesign.

Job Description

  • Manage the E-commerce Operations team, responsible for team workload, task prioritization, training, SOP compliance, operational quality, and continuous improvement.
  • Manage daily team workload, assign priorities, training, improve team capability, and ensure clear ownership, escalation, and approval discipline.
  • Oversee product and content setup, localization, market availability, and product data accuracy across the CMS platform.
  • Support major marketing campaign and product launches by ensuring product, price, content, collection, and bundle setup are ready before launch. Run pre-launch and post-launch QA checks.
  • Work with Product and Engineering teams to define system requirements, user stories, and acceptance criteria. Explore AI-assisted workflows for product data checking, content validation, translation QA, pricing anomaly detection, launch checklist automation, and operational reporting.

Requirement

  • Degree Holder in E-Commerce, Project Manager, Marketing / Public Relations / Communications or other related discipline.
  • At least 5 years of experience in DTC e-commerce operations, catalog operations, digital commerce, marketplace operations, or retail operations.
  • Able to build SOPs, QA checklists, approval workflows, and operational dashboards.
  • Able to translate operational pain points into clear system requirements for Product and Engineering teams.
  • Comfortable using Excel / Google Sheets, workflow tools, AI tools, or automation tools to improve efficiency.
  • Strong cross-functional communication skills with trading, marketing, product, engineering, retail, and operations teams.
  • Strong communication skills; English & Mandarin is a plus.
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