E-Commerce Operations Manager

Role overview

You will:

• Build and maintain operational systems
• Hold the team accountable to KPIs
• Oversee hiring and onboarding processes
• Manage inventory, 3PL, and logistics
• Provide financial visibility into operational spend

Your success will be measured by how well the business runs without friction, bottlenecks, or chaos.

This is a high-ownership role with direct impact on performance and scalability.

Core responsibilities

1. Systems & SOP development

• Build, document, and maintain SOPs for every role and process inside Notion
• Ensure every team member has a clear playbook and job scorecard
• Audit current workflows and identify bottlenecks
• Create systems that remove reliance on tribal knowledge
• Maintain operational dashboards and KPI trackers
• Use AI tools to automate and optimize repetitive processes

2. People management & accountability

• Serve as the primary day-to-day point of contact for the team
• Run weekly team standups and structured 1:1 meetings
• Track KPIs using role-based scorecards
• Conduct monthly and quarterly performance reviews
• Lead underperformance conversations and manage PIPs when needed
• Process contractor and team payments accurately and on time
• Foster a culture of accountability and ownership

3. Hiring & onboarding

• Manage the hiring pipeline when new roles open (job posting, screening, assessments, scheduling)
• Oversee recruiter if or when added to the team
• Maintain updated job descriptions and role scorecards
• Build structured onboarding plans for every new hire
• Ensure new team members can ramp quickly using documented systems

4. Supply chain & fulfillment

• Own inventory tracking and demand forecasting
• Proactively manage reorder cycles
• Coordinate freight logistics and shipment timelines
• Manage 3PL relationships and monitor SLAs
• Prevent stockouts and overstock through forecasting accuracy
• Continuously optimize supply chain costs and efficiency

5. Cost visibility & financial oversight

• Track recurring operational expenses (tools, subscriptions, vendors)
• Identify anomalies and unnecessary spend
• Deliver a monthly OPEX summary with observations
• Monitor budget vs. actuals and flag discrepancies
• Support data-driven operational decision-making

Requirements

• 2+ years in operations or project management within e-commerce or DTC
• Advanced Notion and/or ClickUp user (required)
• Actively uses AI tools daily to build systems and automate workflows
• Experience managing remote teams across time zones
• Hands-on supply chain experience (inventory, 3PL, freight, forecasting)
• Comfortable reading and interpreting basic financial reports
• Experience managing hiring pipelines

Preferred experience

• Scaling a DTC brand from early growth to structured operations
• Building KPI dashboards and operational scorecards
• Implementing automation using AI tools
• Multi-vendor and multi-channel supply chain exposure

Benefits

• Employment type: Full-time
• Compensation: $50,000 – $70,000 per year (based on experience)
• Location: Remote (must be comfortable working across multiple time zones)