E-Commerce Quality Program Manager, Contract
Summary
Oversee end-to-end testing cycles for an e-commerce platform, defining test strategies and coordinating global partner teams to validate customer journeys and improve product quality.
E-Commerce Quality Program Manager, Contract
Summary
Seeking a quality professional where the Operations team manages quality validation workstreams online and partner platforms. As an Operations Quality Project Manager, you will direct and drive medium to large-sized, testing cycles. Our mission is to continuously improve the quality of information and experience presented to our customers. You will be part of a global team, driving high-quality results while meeting ambitious deadlines. You are a thoughtful, inclusive and effective leader, deeply detail oriented, and comfortable with change and uncertainty in a dynamic work environment.
Key Responsibilities
•Developing deep subject matter expertise of E2E customer journeys, business processes, and impacted systems
•Working with business and technical partners to understand the solutions we are building, and using this knowledge to define a test strategy that thoroughly evaluates customer journey across a range of use cases.
•Operating as a lead of an ASO functional track often reporting into a centralized testing function.
• Managing, planning, organizing activities throughout validation planning and execution.
•Leading and collaborating with multiple testing partner teams to connect the dots and stitch across them to drive success
•Leading test resources required for successful execution of projects and provide input to processes that drive continuous improvement aligned with industry best practices.
Requirements:
•7+ years of professional experience working in a Quality role leading related projects and initiatives
•Significant UAT/QC/Quality experience within an ecommerce or retail-based organization (could be user experience/web front-end, transactional back end focused)
•Quality-focused, deeply technical skills, and displays analytical and problem-solving skills.
•Proven experience leading cross-functional teams and demonstrated ability to establish relationships with partner teams and be seen as a trusted advisor and partner, preferably working across regions or with globally distributed teams
Qualifications
•5+ years of exposure to and demonstrated capability of quickly understanding complex integrated systems.
• Experience with AI-driven quality validation techniques and automation
•Sees around corners, identifies potential areas of concern, has a sense of urgency, and can rally teams to review and mitigate risk in a program.
•Demonstrates good facilitation, negotiation, and conflict resolution skills.
•Exhibits a genuine passion for innovation shown through creative strategies and continuous process improvement.
•Contributes to an inclusive environment through respecting each other’s differences and having the curiosity to learn, and demonstrates values of inclusion and diversity in daily activities.
•BA/BS degree, or equivalent, technical field a plus
•PMP or Project Manager Certifications a plus
• Relevant quality certifications, including ISTQB
Abelene Marianne Kang Mrs Abelene Marianne Rozario R2089914
EA License No: 02C3423 Reg No: 199505951H
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