E-Commerce Sales & Operations Executive

About the Role

We are looking for a hands-on E-Commerce Sales & Operations Executive to manage our online store and support the growth of our B2C 3D printing business.

You will be responsible for the full online sales process—from creating product listings and managing promotions to responding to customers, processing orders, packing products and coordinating deliveries.

Our product range includes desktop 3D printers, printing materials, resins, filaments, accessories, spare parts and related consumables. Product and technical training will be provided.

Key Responsibilities

Online Store Management

• Manage the daily operation of the company’s Online store

• Create and maintain accurate product listings, specifications, variations and pricing

• Upload and improve product images, videos and descriptions

• Apply relevant keywords to improve product visibility and search ranking

• Ensure all product information and technical claims are accurate

• Maintain a consistent and professional brand presentation across the store

Sales and Customer Engagement

• Respond promptly and professionally to customer enquiries through online Chat

• Understand customers’ requirements and recommend suitable printers, materials or accessories

• Support cross-selling, product bundles and repeat purchases

• Escalate complex technical enquiries to the sales or technical team

• Follow up on abandoned enquiries and potential sales opportunities

• Manage customer feedback and product reviews professionally

Campaigns and Sales Growth

• Participate in online campaigns, vouchers, bundles and promotional activities

• Update promotional pricing according to approved company guidelines

• Monitor competitor listings, pricing and promotional activities

• Support new product launches and seasonal campaigns

• Track sales, traffic, conversion rates and product performance

• Recommend actions to improve online revenue and store performance

Order Fulfilment and Packaging

• Process, pick, check, pack and label customer orders accurately

• Ensure 3D printers, consumables and accessories are properly protected for delivery

• Coordinate order collection and delivery with approved logistics providers

• Monitor shipment status and resolve delivery-related issues

• Handle returns, exchanges and warranty enquiries according to company procedures

• Maintain a clean and organised packing and fulfilment area

Inventory Management

• Update product availability and inventory quantities accurately

• Conduct regular physical stock checks

• Monitor stock levels, batch information and shelf life of consumables

• Highlight fast-moving, slow-moving and low-stock products

• Coordinate replenishment requirements with the purchasing and administrative teams

• Minimise stock discrepancies, expired materials and fulfilment errors

Requirements

• NITEC, Higher NITEC, Diploma or equivalent qualification

• Experience with e-commerce marketplaces is preferred

• Comfortable using spreadsheets, online platforms and basic content-editing tools

• Good written and spoken English

• Strong customer service and communication skills

• Organised, detail-oriented and able to manage multiple orders and deadlines

• Comfortable performing hands-on packing and fulfilment duties

• Able to work independently and take ownership of the online sales process

Preferred Skills

• Experience selling technology, electronics, IT hardware or technical consumer products

• Familiarity with e-commerce, marketplace campaigns and promotional tools

• Basic knowledge of Canva, image editing or product photography

• Experience in inventory control, order fulfilment or warehouse operations

• Interest or experience in 3D printing, maker products or digital fabrication

Knowledge of 3D printing is advantageous but not mandatory. Structured product and application training will be provided.

Fresh graduates with strong digital, commercial and operational capabilities are welcome to apply.

Key Performance Indicators

Performance will be assessed based on:

• Online sales growth and conversion

• Customer enquiry response time

• Product-listing quality and accuracy

• Order-processing and fulfilment accuracy

• On-time order dispatch

• Customer ratings and feedback

• Cancellation and return rates

• Inventory accuracy and stock availability

• Growth in repeat purchases and bundled sales