E-Commerce Sales Specialist
Job purpose
Emirates Online Sales is responsible for applications on Emirates web and mobile platforms to support revenue objectives in line with the Emirates commercial strategy. Our group works across different teams to develop web and mobile channels, products, and services to drive ease of use, focusing on next generation user interfaces. This is a dynamic area of our business focused on innovation and modernisation of our best-in-class service!
As an e-commerce sales specialist you will support in the implementation of the direct sales strategy to optimize costs and drive direct channel growth, enhancing Emirates.com initiatives. Collaborate with key departments to implement and improve e-commerce distribution frameworks, supporting the airline’s strategic goals across digital platforms.
In this role you will:
- Enhance the sales features of Emirates.com to drive incremental revenue growth while optimizing customer satisfaction.
- Monitor and analyse customer behaviour to refine business strategies and achieve targeted online sales performance.
- Collaborate with all commercial departments to gather insights on e-commerce development needs, objectives, functionalities, and data requirements, ensuring seamless integration into the overall strategic prioritization.
- Provide analytical support in identifying and evaluating business opportunities, leveraging commercial analytics and behavioural data to enhance the conversion of airline sales and ancillary services.
- Facilitate the integration of Emirates commercial internet booking engine with Skywards, enabling customers to access a wide range of value-added services, including online redemption and miles-plus-cash payment options.
- Oversee management reporting on internet sales, ensuring accurate tracking and data-driven insights for business optimization.
- Conduct ongoing competitor research to identify valuable features and opportunities for booking engine enhancements aligned with market demands. Regularly compare pricing between benchmark websites and Emirates.com to identify where fare adjustments are needed.
Qualification
To be considered for the role, you must meet the below requirements:
- Qualifications: Degree or honours (12+3 or equivalent).
- Experience: 5+ years in commercial or sales.
- Knowledge and skills:
- Experience in commercial sales, research, and analysis.
- Experience in online sales and distribution is essential.
- Experience in using analytical tools is highly advantageous.
- Knowledge of distribution practices and regulatory environments as they pertain to the internet is essential.
Salary & benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world.