E-Commerce Specialist (Customer Service)

Responsibilities but not limited to:

• Manage end-to-end ticketing in CRM and helpdesk systems, maintaining accurate records until full resolution
• Maintain accurate case records in the helpdesk/ticketing system and follow up until every case is resolved
• Deliver exceptional, multi-channel customer support with speed, accuracy, and professionalism
• Maintain and update product listings, ensuring strict accuracy for descriptions, media assets, pricing, and overall catalog integrity
• Support promotional activities and marketing campaigns to ensure seamless execution across platforms
• Monitor order flows and resolve complex shipping, return, and exchange inquiries
• Coordinate directly with warehouse and logistics teams to guarantee accurate and timely fulfillment
• Execute accurate data entry tasks supporting order processing, inventory management, and log tracking
• Deliver exceptional, multi-channel customer support with speed, accuracy, and professionalism

Qualifications / Skills:

• High School degree required; Bachelor's degree preferred
• 3–5 years of relevant experience in e-commerce operations, retail support, or customer experience
• Strong understanding of e-commerce order management systems (OMS), shipping workflows, and return flows
• High attention to detail regarding data accuracy and process management
• Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams.
• Direct experience with CRM software and helpdesk management platforms
• Customer-first mindset, comfortable handling shipping/return issues
• Bilingual proficiency in English and Korean

Benefits:

• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
• 401 (k) Retirement Plan with up to 5% match per company policy
• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
• BTA Insurance (Business Travel Accident Coverage)
• Company provided lunch
• Paid-time off (PTO) and Paid Holidays per company policy
• Celebration & Condolence Benefits per company policy
• Smart Card: Earn additional 4 points to the standard $1 = 1 point
• Holiday Gift certificates per company policy
• FSA (Flexible Spending Account) per company policy
• DCFSA (Dependent Child Care Spending Account) per company policy

Work Hours: 8:30 AM - 5:30 PM, Mon-Fri

Salary Range: $56,100 - 76,300