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E-Commerce Specialist (India)

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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

*Please only apply for this job if you are located in India

E-Commerce Specialist (Remote)
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for an E-Commerce Specialist to start immediately!

Duties and Responsibilities include but are not limited to:
1. Manage the overall operation of the website and maintain a seamless user experience.
2. Respond to customer inquiries and concerns and provide assistance with customer selections.
3. Optimize product listings and content with detailed descriptions, visual assets, and specifications.
4. Build customer relationships and develop partnerships with content creators, influencers, and compatible businesses.
5. Collaborate with internal teams on developing concepts, layouts, and promotional activities.
6. Set prices in accordance with industry trends and sales strategy.
7. Monitor inventory levels and coordinate with suppliers and logistics partners on stock availability and delivery.
8. Develop and maintain initiatives for PPC advertisement campaigns & social media engagement.
9. Ad hoc tasks

Qualifications:
• At least 1-year experience in eCommerce, website maintenance, and related industries
• Experience with content, product, and inventory management
• Experience with SEO & knowledge of non-technical SEO best practices
• Skills and knowledge of Shopify, Amazon & eBay platforms
• Excellent English communication skills, both written and verbal (at least B2 levels)
• Strong copywriting and editing skills
• Experience with using Google Analytics for project management and reporting
• Proficient in MS Office, esp. Excel
• Knowledge of CSS Media queries

Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Salary:
• Entry Level (1-3 years of experience): Up to INR 40,000
• Intermediate Level (3-5 years of experience): Up to INR 50,000


Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
• You may also refer your friends using our Affiliate Marketing Program and earn up to INR 2,000 if your referral is hired.
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What this application asks

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Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn Profile URL

  • Current Monthly Salary/Compensation (USD)
  • Expected Monthly Salary/Compensation (USD)
  • Please record a 2–5 minute video or audio introducing yourself and highlighting your customer support experience. You may use WingIntro (https://www.wingintro.com/) or Loom (https://www.loom.com/) if WingIntro is unavailable. Ensure your recording is clear, completed in a quiet environment, and professionally presented. In your recording, please tell us what interested you in this role and why you want to join Wing, describe one significant improvement you made at a previous company that is relevant to this role, and share a difficult decision you had to make in a previous job, including the situation, your decision, and the outcome. Failure to submit this requirement may result in the disqualification of your application. Once completed, paste your WingIntro or Loom URL below.
  • Desired Compensation
  • Potential Start Date
  • Current Location
  • Have you held a formal Customer Support leadership role (e.g., Team Lead, Manager, Head of Customer Support))? choose one · optional
  • Who referred you to this position? Enter their first and last name here. optional
  • Website, blog or portfolio:
  • Desired salary per month (in your local currency): written answer
  • What is your earliest start date? written answer
  • What experience level do you have for this position? choose one · optional
  • How did you hear about this job? choose one · optional
  • Are you currently employed or working on any projects? choose one
  • If you are currently employed, what is your notice period? choose one · optional
  • Have you worked for Wing Assistant before? choose one
  • During what time of the day can you work? choose one · optional
  • Wing Assistants are enrolled in a screen monitoring program for Quality Assurance purposes. Are you okay with this arrangement? choose one
  • Are you open to helping clients with standard virtual assistant/admin tasks in addition to the specialized tasks associated with this role? choose one
  • Would you be willing to make phone calls on behalf of the client, as needed, if required? choose one
  • Are you willing to take on additional responsibilities and allow your role to evolve based on your skillset, previous experience, and the needs of the client to ensure a successful working relationship? choose one
  • Which industries have you worked in? (Select all that apply.) yes / no · optional
  • Which region of the Philippines do you currently reside in? choose one
  • Please upload a screenshot of your main internet download and upload speeds. You may use https://www.speedtest.net/ to test your connection. The screenshot should look as follows: https://imgur.com/BITfji6 upload
  • Please upload a screenshot of your backup internet download and upload speeds. You may use https://www.speedtest.net/ to test your connection. The screenshot should look as follows: https://imgur.com/BITfji6 upload
  • Please upload a screenshot of your computer specifications. The screenshot should look as follows: https://imgur.com/Rv1iOfL upload

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