E-Commerce Store Manager

Job overview

To manage the end-to-end operations of the e-commerce store, optimize commercial and operational performance, increase sales, and enhance customer experience through effective product and order management, inventory coordination, performance monitoring, and continuous improvement initiatives.

Key responsibilities

Store operations: Manage daily store operations, ensuring store readiness, data accuracy, and smooth business continuity.

Customer experience: Optimize the customer journey and address issues affecting the shopping experience and customer satisfaction.

Product management: Oversee product listings, pricing, descriptions, images, promotions, and product information accuracy.

Sales & performance: Monitor sales performance, analyze KPIs, and identify opportunities to improve revenue and conversion rates.

Orders & inventory: Monitor product availability, inventory accuracy, order fulfillment, and coordination with shipping and delivery teams.

Marketing & promotions: Coordinate with marketing teams on campaigns and promotions, measuring their impact on sales and store performance.

Data analysis & reporting: Prepare regular reports on sales, best-selling products, conversion rates, and overall store performance, providing actionable recommendations.

Continuous improvement: Identify operational challenges and implement improvements that increase efficiency and support sustainable store growth.

Requirements

• Proven experience managing or operating e-commerce stores.
• Strong understanding of e-commerce operations, product management, order fulfillment, and inventory coordination.
• Experience monitoring sales, analyzing data, and tracking key performance indicators.
• Knowledge of digital marketing, promotional campaigns, and conversion rate optimization.
• Strong problem-solving, organizational, follow-up, and prioritization skills.
• A hands-on approach and the ability to collaborate effectively with cross-functional teams to achieve store objectives.