E-Commerce Warehouse & Customer Service Operator

Job Description

* Receive, inspect, label and arrange incoming inventory.

* Maintain accurate stock records and conduct regular stock counts.

* Process orders from TikTok Shop, Shopee, Lazada and the company website.

* Pick, check, pack and label small and bulky products accurately.

* Prepare orders for courier collection and ensure timely dispatch.

* Process product returns, exchanges, damaged items and restocking.

* Reply to customer enquiries regarding products, orders, deliveries and returns across all platforms.

* Handle customer complaints professionally and escalate refunds, compensation or complex cases to management.

* Monitor platform notifications, return requests and dispute deadlines.

* Maintain a clean, organised and safe warehouse.

* Support high order volumes during livestreams and sales campaigns.

Job Requirements

* Previous experience in warehouse operations, e-commerce fulfilment or customer service is preferred.

* Familiarity with TikTok Shop, Shopee or Lazada SellerCentre is an advantage.

* Basic computer and smartphone skills.

* Able to communicate clearly and professionally in writtenEnglish.

* Detail-oriented, organised and responsible.

* Able to work independently and as part of a team.

* Able to handle customer enquiries patiently and professionally.

* Physically able to perform warehouse duties and move bulky products safely using suitable equipment or assistance.

* Able to work efficiently during livestreams, sales campaigns and peak order periods.

* Willing to learn new inventory, order management and e-commerce systems.