E-Commerce Warehouse Manager

Position Overview:
We are seeking an experienced E-Commerce Warehouse Manager to lead and oversee all e-commerce distribution and fulfillment operations. This role is responsible for managing the end-to-end process of direct-to-consumer (DTC) order fulfillment, including picking, packing, shipping, returns processing, and inventory management for our online sales channels. The E-Commerce Warehouse Manager ensures fast, accurate, and cost-effective fulfillment while driving continuous improvement across e-commerce warehouse operations.

Key Responsibilities:

Manage and direct all daily e-commerce warehouse operations, including DTC order fulfillment, picking, packing, shipping, and returns processing
Develop and execute strategies to optimize e-commerce fulfillment speed, accuracy, and cost-efficiency
Oversee and manage the Direct-to-Consumer (DTC) shipping team, ensuring timely and accurate order fulfillment across all online sales channels
Analyze and optimize e-commerce shipping workflows to improve efficiency, reduce errors, and increase throughput
Supervise kitting operations, including scheduling, staffing, and quality control for subscription boxes, promotional bundles, and special e-commerce packaging
Track and report on kitting performance metrics, including output, labor efficiency, and cost per kit
Plan and manage kitting work orders and schedules to ensure alignment with customer demand, promotional calendars, and on-time fulfillment
Monitor and manage e-commerce order volume forecasting to align staffing and resources with demand fluctuations, seasonal peaks, and promotional events
Ensure inventory accuracy for e-commerce SKUs through cycle counts, audits, and real-time inventory tracking
Coordinate with E-Commerce, Marketing, and Customer Service teams to align fulfillment operations with online sales strategies, promotions, and product launches
Manage relationships with parcel carriers and last-mile delivery providers to negotiate rates and ensure service level agreements are met
Implement and maintain quality control processes to minimize order errors, damages, and customer complaints
Identify opportunities for process improvements, automation, and technology adoption to enhance e-commerce fulfillment operations
Implement and enforce safety standards and operational procedures within the e-commerce fulfillment area
Manage returns processing workflows to ensure efficient inspection, restocking, and disposition of returned merchandise

Supervisory Responsibilities:

Recruit, interview, and select qualified e-commerce fulfillment staff based on skills, knowledge, and job requirements
Lead, mentor, and develop team leads and warehouse associates within the e-commerce fulfillment operation
Manage performance through regular evaluations, goal-setting, coaching, and ongoing training
Direct daily task assignments and provide guidance and support as needed
Partner with HR on disciplinary actions, employee relations, and workforce planning
Manage work schedules and staffing levels to accommodate e-commerce order volume fluctuations and peak seasons
Approve PTO requests, timesheets, and ensure accurate labor tracking

Qualifications:

3+ years of warehouse or distribution experience with a focus on e-commerce fulfillment or DTC operations (required)
Previous management or supervisory experience leading fulfillment teams (required)
Strong understanding of e-commerce order management, pick/pack/ship processes, and returns logistics
Experience with small parcel shipping (UPS, FedEx, USPS) and rate optimization
Experience with kitting, subscription fulfillment, or promotional packaging operations
Familiarity with warehouse management systems and e-commerce platforms (SAP preferred; Shopify, WMS, or OMS experience a plus)
Strong organizational, analytical, problem-solving, and communication skills
Knowledge of safety regulations and warehouse best practices
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Ability to lift up to 50 lbs. and work in a warehouse environment
Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field (preferred); equivalent combination of education and experience considered

Schedule:

Full-time, approximately 40+ hours/week (additional hours may be required during peak periods and promotional events)
On-site at the Montgomery, Alabama facility