E-Trading Support Customer Advisor

You will serve as the first point of contact for private clients using the E-Trading securities platform. You will respond to enquiries by phone, email, and chat; help clients use the platform; process stock exchange orders; and deliver a positive client experience in German and French.

Responsibilities

• Answer client enquiries about the E-Trading securities platform by phone, email, and chat
• Support clients in using the platform and explain the value of E-Trading
• Record and process stock exchange orders
• Use language skills in daily client interactions to ensure a positive client experience
• Work flexibly from Monday to Friday between 08:00 and 18:00 and cover late shifts until 22:00 three to four times per month

Requirements

• Completed commercial or banking vocational training
• Demonstrated experience in telephone-based customer support, ideally in financial services
• Interest in stock exchange and securities trading
• German and French fluency, spoken and written
• Knowledge of relevant banking terminology
• Customer service orientation
• Teamwork

Benefits

• Six weeks of vacation and the option of unpaid leave
• Part-time, job-sharing, and top-sharing work models
• 18 weeks of fully paid maternity leave and four weeks of paternity leave
• Preventive health offerings, ergonomic workstations, and support during extended absences
• Free Half Fare Travelcard or discounted General Abonnement, plus bicycle, car-sharing, and electric-car offers
• Employee vouchers worth up to CHF 500 per year
• Preferential mortgage interest and fee-free accounts, credit cards, and custody accounts
• Home office in many areas