E911 Communication Director
Salary Range: $110,694 - $171,579
Purpose of Classification:
Under the direction of the Deputy Chief Operation Officer for Public Safety, the purpose of this classification is to plan, organize, direct, and supervise the E-911 Communications Center's operations for the County.
Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Manages, directs, and evaluates assigned staff; oversees employee work schedules to ensure adequate coverage and control; reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures; conduct interviews and make hiring and termination decisions.
Plans, organizes, and manages the day-to-day operational functions of the E-911 Department to provide effective and timely emergency services County-wide; plans, develops and directs department programs, services, resources and staff; formulates short and long range plans, goals and objectives; develops and implements policies, procedures and standards; and directs the implementation of programs and services through subordinate supervisors and staff.
Monitors and evaluates department programs, services and operations; assesses department effectiveness and performance; manages quality assurance and quality improvement initiatives; analyzes operational statistics and staffing needs; and identifies and implements changes to maximize use of resources, and achieve goals and objectives.
Prepares and/or reviews operational and statistical reports; presents proposals and recommendations regarding department services and needs; serves as a member of varying task forces, committees, and management and planning teams; and represents the department to other County, State and Federal agencies and officials.
Coordinates with public safety agencies, or other officials to review and enhance operations/activities; reviews/resolves problems, receives advice/direction, and provides recommendations; and advises Deputy COO and/or COO of 911 situations, solutions, major incidents, and other problems.
Manages department financial resources; develops and implements departmental budget, including establishing priorities for capital and material requirements; monitors expenditures to ensure compliance with approved budget; and reviews and approves payroll, bills, invoices, purchase orders, contracts and other financial documents.
Plans for and manages the use of department equipment, communication systems and facilities; ensures proper maintenance and repair of communications equipment, radios, and systems; assigns and oversees research of vendor pricing; coordinates with contractors, vendors and suppliers regarding the procurement of new equipment, services and supplies; works with vendors regarding wireless services and planning for future department technology needs.
Responds to questions or complaints related to communications activities and personnel; provides information and education; researches problems; and initiates problem resolution.
Minimum Qualifications:
Bachelor’s degree in Business Administration, Communications, Emergency Management, Public Administration, Criminal Justice, Public Safety, or a related field required. Master’s degree preferred; ten years of progressively responsible experience in emergency communications, with three years of senior management experience for a comparably sized organization or as a director for a smaller organization; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.