Early Head Start - Family Service Manager

Company Overview
The Child Center of NY strengthens children and families with skills, opportunities, and emotional support to build healthy, successful lives. Founded in 1953, The Child Center of NY has become a powerful community presence throughout the city. With 50 locations and 100 programs in NYC’s most under-served communities, our 1,000+ results-oriented professionals make a difference for more than 40,000 children and their families each year.

Position Summary
The Family Service Manager is responsible for monitoring ERSEA (Eligibility, Recruitment, Selection, Enrollment, Attendance) and Health practices and coordinating family services including the promotion of family wellness, building community partnerships and operating as a liaison between programs, classrooms and home settings in the areas of family engagement, child development and mental health services.

Essential Functions

Perform the functions of this position with a strong understanding of the Head Start Program Performance Standards in addition to local, state and other federal guidelines;
Supervise and provide support to family service staff;
Develop systems of creating and submitting reports to management team that provide information related to ERSEA, family goal setting, services provided and any other information that may be requested; Monitor compliance using electronic data management systems
Establish and maintain communication with parents to insure opportunities for active program involvement and participation as well as crisis intervention.
Participate in team management functions of planning, implementing, and evaluation of program.
Assist in facilitating election process of the programs Governing body.
Perform other duties, as may be required.

Hours
Monday – Friday | 8:00 AM – 4:00 PM

Supervisory Responsibilities
Supervise and manage staff the overall direction and coordination of family services provided by family service staff and carries out responsibilities in accordance with federal, state and local requirements as well as agency policies and applicable laws.

Qualifications

Bachelor's Degree in Human Services or a related field plus 5 years' experience working in Human Services, Psychology or related field that includes course work in principles of social work, child development, counseling and/or psychology
Proficiency in Microsoft Office products
Ability to plan and carry out assignments independently
Ability to prioritize, adhere to timelines and to multi-task
Willingness and skills to deal with sensitive family situations in a non-threatening and professional manner
Will support families that predominantly speak Spanish or Bengali and others, may be required depending on client needs

We Also Offer

Generous Paid Time Off
Medical/Dental/Vision Insurance
401k Pension and Employer Contribution
Flexible Spending and Commuter Benefits Accounts
Employer paid short-term & long-term disability, life and AD&D insurance
Commuter Benefits
Employee Assistance Program

The Child Center of NY is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State or local law. EOE M/F/D/V