Eastwood, QC - Service Desk Associate (Australian Telco)

We’re Hiring: Service Desk Associate for Australian Telecommunication

Work Where People Matter

At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

Why You’ll Love It Here

Growth you can see – promotions and career paths await

Learning that sticks – trainings to sharpen your skills

A workplace that cares – inclusive, supportive, and people-first

Health coverage you can count on

Rewards when you refer friends to join the team

HMO Benefit

Leave Credits

Your Day-to-Day

Ticket Management and Case Handling

• Perform Level 1 troubleshooting and generate service tickets based on incoming requests.

• Classify incidents by severity, assign cases to the correct workgroup, and monitor progress.

• Update customers and internal stakeholders on order statuses and resolutions.

• Create work orders involving different operational segments to ensure seamless execution.

Coordination and Support

• Escalate critical incidents or outages to relevant departments promptly.

• Support Service Delivery teams in managing workflow queues and fault tracking.

• Maintain accurate case documentation in Salesforce and ticketing platforms.

What We’re Looking For

• Bachelor’s degree or equivalent experience in IT, Computer Science or any related discipline

• 2–4 years of experience in service desk or technical support environments.

• Familiarity with incident management, ticketing systems, and ITIL frameworks preferred.

• Strong attention to detail and organizational skills.