ECC Coordinator

The Schwarzman Animal Medical Center, the world's largest non profit animal hospital is seeking a full time Emergency Services Coordinator which will be responsible for providing clerical support to the Emergency Services.

Duties will include but are not limited to:

• Stocking and ordering
• maintaining files, managing correspondence with Clients & rDVMs by email, phone, in-person
• Assisting with discharges, prescription requests, and insurance forms
• Other duties as assigned

The Emergency Service is a fast paced environment that requires an individual who is:

• Minimum of 2 years veterinary/human health clerical experience
• Minimum of 2 years customer service in a professional setting
• High School Diploma required, Bachelor's Degree preferred
• Excellent written and verbal communication skills
• Must be able to handle high pressure situations
• Must have an attention to detail
• Well organized and the ability to multitask
• Must be able to lift at least 50 lbs
• Must be able to bend/kneel with patient assistance
• Ability to interact with all levels of staff, clients, and veterinarian practices
• Maintain confidently and handle sensitive information with accuracy according to policies

Specific Duties and Responsibilities:

• Serve as primary liaison between The Cancer Institute at AMC and Referral Veterinarians (rDVM) as well as internal and external clients
• Responsible for client check in and check out, which includes (but not limited to) patient registration, admission, and discharge
• Effectively triage phone calls from AMC staff, rDVMs, and clients utilizing excellent decision making and problem solving skills to determine the appropriate response to meet client, rDVM, and pet needs
• Schedule appointments with clients and manage appointment reminders, no shows, and cancellations
• Provide efficient cash collection/payment planning while ensuring compliance with established guidelines and policies
• Obtain all necessary referral documentation, medical records, and pre-registration paperwork
• Provide concierge service to clients and referrals by greeting clients, helping them navigate the hospital, and directing them to appropriate areas
• Track and ensure that patient updates and all forms of client communication have been successfully distributed or transmitted to the rDVM and client
• Update clients as requested by veterinary staff with daily status reports on inpatient pets. Convey patient status information and instructions to the client in a thorough, comprehensive, and appropriate manner
• Process general information calls regarding routine pet care and information regarding other AMC services
• Care Coordinators will be required to master skills associated with electronic medical records and telephone systems to function at an ideal level within the department
• Other duties as deemed necessary

Our comprehensive benefits package includes:

• Competitive salary
• Generous Sign-on bonus
• Generous paid time off
• Tuition assistance
• 50% discount on veterinary care
• 403b matching
• Comprehensive medical, dental, and vision coverage
• You may be eligible for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer

Shifts:

• TBD

Role: Coordinator for Emergency & Critical Care (ECC)

Department: Emergency & Critical Care
Reports to: LVT Manager of ECC
Status: Full-Time