ECM Lead Care Manager (6481)

Status: Full-Time, Non-Exempt
Pay: $23.00-$25.00/hour
Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

• Flexible medical coverage options
• Voluntary dental, vision, life, accident, critical illness, and hospital insurance
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 403(b) retirement plan with up to 3% employer matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Employee referral program
• Opportunities for professional growth and advancement

Job Summary: The Enhanced Care Management (ECM) Lead Care Manager is responsible for coordinating all covered medical and non-medical supportive services the member needs, including physical, behavioral, dental, developmental, oral health, long-term services and supports (LTSS), Specialty Mental Health Services, Drug Medi-Cal/Drug Medi-Cal Organized Delivery System services, Community Supports, and other services that address social determinants of health (SDOH) needs, regardless of setting. The ECM Lead Care Manager will work closely with the CalAIM Community Supports Program staff to provide team-based, patient-centered care for clients experiencing homelessness and at risk of homelessness.

Essential Duties and Responsibilities:
Client/Service Delivery

• Maintain a minimum caseload of 17-25 individuals and meet with members as needed to complete Health Needs Assessments, Care Plans, which include short- and long-term measurable goals
• Engage, outreach, and enroll eligible ECM members in services and help address barriers
• Offer services where the member lives, seeks care, or finds most easily accessible, within CalOptima Health guidelines
• Support and engage members in their treatment, including coordination for medication review and/or reconciliation, scheduling appointments, providing appointment reminders, coordinating transportation when needed for medical appointments, accompanying members to critical appointments, and identifying and helping to address other barriers to member engagement in treatment
• Accompany members on office visits as needed and according to CalOptima Health guidelines
• Advocate on behalf of the member with healthcare professionals and work with hospital staff on discharge plans
• Collaborate with area hospitals, behavioral health providers, specialists, dental providers, providers of services for Long-Term Services of Support (LTSS), and other associated entities such as Community Supports, as appropriate, to coordinate member care
• Use motivational interviewing and trauma-informed care practices
• Monitor treatment adherence (including medication)
• Provide health promotion and self-management training to enrolled ECM members
• Report ECM patient progress, concerns, and needs to the multidisciplinary team to improve patient care
• Other duties may be assigned or modified

Team/Staff Relations

• Work as a Mercy House team member with all staff and volunteers to implement the mission and core values of the agency
• Attend regular internal and external agency meetings
• Work as part of a team to plan and develop resident programs
• Work in a team environment, fast-paced environment, be flexible, adaptable to sudden changes, trustworthy, reliable, and empathetic
• Communicate effectively with diverse populations

Administration

• Keep accurate, up-to-date documentation on all clients, including but not limited to Health Needs Assessments and Care Plans
• Assist with all data collection systems
• Assure deadlines are met
• Utilize computers and appropriate software (e.g., Microsoft Word, Outlook, Excel, PowerPoint) and/or specific systems applicable to the position
• Respond to calls and emails in a timely manner
• Perform tasks independently and prioritize workload

Knowledge of:

• Confidentiality and the legal and ethical issues pertaining to case management
• Effective documentation and guidelines