ECM Support Engineer

Location: Chennai - Remote

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

Primary Expertise: Hands-on experience supporting and administering IBM Content Manager and IBM Case Manager, KwikWork.

Middleware/Platform: Proficiency with IBM WebSphere Application Server (WAS) configuration and troubleshooting.

Database Knowledge: Solid understanding of relational databases (IBM DB2, Oracle, or MS SQL Server) in the context of ECM schema and query execution.

OS & Environment: Experience working in Windows Server and Linux/Unix environments.

Tools & Utilities: Familiarity with IBM FileNet P8 tools (Content Platform Engine, Workplace XT, or Navigator) is a strong plus.

Problem Solving: Strong analytical skills to diagnose complex document management and workflow issues.

Experience with IBM Business Automation Workflow (BAW) or Content Navigator (ICN).

Prior experience handling enterprise-level migrations or platform upgrades.

Strong L2/L3 application and production support experience