eCom Operations Manager
We’re looking for an Operations Manager who can bring structure to a fast-moving eCom business.
They are fast-growing DTC health & wellness company with a 45-person global team, strong performance marketing budgets, and an ambitious growth trajectory. They’re building a high-performance, low-ego team of operators who want real ownership, move fast, and make a visible impact as the company scales.
The Role
You’ll take ownership of day-to-day operations, strengthen and rebuild SOPs, coordinate across teams, and make sure the systems behind the company can keep up with its growth.
This is not a role for someone who simply maintains existing processes. We’re looking for an operator and problem-solver who sees what’s missing, builds the solution, and drives it through execution.
What You’ll Own
Own and improve the company's day-to-day business operations
Build, document, and continuously improve SOPs, workflows, and internal systems
Coordinate supply chain, logistics, and other core eCommerce operations
Identify operational bottlenecks and implement practical solutions
Bring greater organization, accountability, and structure across the business
Coordinate across teams to keep priorities and projects moving
Support recruiting and interviewing as the team continues to grow
Ensure processes evolve as the company scales rather than becoming bottlenecks
What We’re Looking For
3+ years of relevant experience managing operations for a DTC/eCommerce brand
Strong experience creating and implementing SOPs and operational systems
Highly organized with the ability to manage multiple moving pieces
Comfortable operating in a fast-paced, high-growth environment
Proactive problem-solver who can work with limited hand-holding
Strong ownership mentality — you don't just identify problems; you solve them