Ecommerce Admin Support Assistant
Our client is an established Sydney-based online business specialising in wholesale and retail garden decor across Australia. Operating successfully for seven years, they are a small, fast-moving team that leverages modern AI tools daily to drive innovation and operational efficiency.
They are now seeking to hire an Ecommerce Admin Support Assistant to maintain daily operational excellence and keep their digital storefronts running seamlessly. Serving as the backbone of day-to-day operations, this role ensures high data accuracy, spotless website content, and smooth platform administration.
Job Responsibilities
Ecommerce & Website Management
- Manage and update product listings across Shopify and BigCommerce platforms
- Update pricing, inventory levels, product descriptions, and category structures
- Audit website content continuously to identify and resolve broken links, listing errors, and system glitches
Data Processing & Image Editing
- Perform product data entry, spreadsheet formatting, data cleaning, error correction, and duplicate removal
- Prepare product images by executing background removal, cropping, and resizing
- Upload and organise processed product media across ecommerce channels
Marketing & Operational Support
- Create engaging marketing collateral using Canva and AI platforms
- Conduct daily research and administration using AI productivity tools such as ChatGPT and Claude
- Conduct outbound calls and support general operational tasks as priorities evolve
Requirements
- At least four years of experience in an ecommerce administration, virtual assistant, or operations support role
- Advanced proficiency in Microsoft Excel for data entry, formatting, and data cleaning
- Practical experience preparing and editing product images using Canva, Photoroom, or AI tools
- Proven experience utilising AI tools such as ChatGPT and Claude for everyday work efficiency
- High level of attention to detail with a strong commitment to data accuracy
- Excellent written English communication capabilities
- Hardware setup meeting minimum specifications including an i5 or i7 10th-Gen processor, 16GB RAM, dual monitors, and high-speed internet with a backup connection
Nice-to-Have Skills
- Hands-on experience working directly with both Shopify and BigCommerce platforms
- Previous experience making outbound business support calls
- Demonstrated ability to create advanced workflows using AI design and research applications
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours)
- Full-time job
- HMO (STAFF only)
- Annual leave
- 13-month pay
- With Government mandated benefits
As published by workable
First name, Last name, Email, Headline, Phone, Address, Summary, Resume, Cover letter
- We’re seeking someone who can dedicate themselves fully to the role. Please apply only if you are not currently employed in another full-time position or can transition out of it before starting. Can you confirm that you’ll be available to start this role without any conflicting commitments, including part-time, full-time, or freelance work? yes / no
- If you are shortlisted, we would like to contact you on Google Chat or MS Teams. Please provide your email ID ("MS Teams - sample@email.com")
- Please provide a link to your LinkedIn profile account.
- Please note that as a requirement, we will implement a Time Tracker system. Its purpose is to ensure transparency for our clients, indicating our active involvement in our tasks, and to maintain an accurate record of daily working hours. Could you please confirm your willingness to use this system? yes / no
- If you are hired by us, you will be engaged under a Philippines Employment Model contract, which means your government-mandated benefits will be fully covered and seamlessly managed on your behalf. Would you be comfortable with this arrangement? yes / no
- Please upload a 1-2 minute VIDEO recording summarising your work experiences. You can use any platform you prefer. Once recorded, upload your video to your preferred drive and share the link here. Ensure the link is accessible to anyone with the link. Record in your working area, ensure a quiet environment and maintain a professional appearance. Note that this is MANDATORY, and we cannot proceed with your application without it.
- Do you have at least 4 years of experience in an ecommerce administration or virtual assistant role? yes / no
- Do you have experience working with wholesale or retail ecommerce businesses? yes / no
- Do you have experience managing and updating online product listings? yes / no
- Do you have experience preparing product images, including background removal and resizing? yes / no
- Do you have experience performing data cleaning and spreadsheet maintenance? yes / no
- Do you have experience making outbound calls as part of operational support? yes / no
- Do you have experience using Shopify or BigCommerce ecommerce platforms? yes / no
- Do you have experience utilizing ChatGPT to assist with content or description generation? yes / no
- Do you have experience using Canva or similar tools for graphic design? yes / no
- Are you proficient with Microsoft Office applications, including Outlook, Teams, Word, Excel, and PowerPoint? yes / no
- Are you comfortable learning and adapting to new, custom-built software applications? yes / no
- In 100 words, please tell us about those experiences you had that is related to this role. written answer
- Do you currently have any full-time, part-time, or side commitments? If yes, how much notice do you need to render, and how soon would you be able to start and fully commit to this role?
- Will you require maternity/paternity leave within the next 12 months? If not, then do you have any prior planned leaves? Please specify.
- Please attach a screenshot of your PC/Laptop specs. upload
- How many monitor/s do you have available? choose one
- What is your current internet service provider, and what alternative or back-up internet connection do you have in place?
- Please upload a screenshot of your internet speed test result using this link: https://fiber.google.com/speedtest/. STEPS: (1) Use Google Chrome browser (2) go to https://fiber.google.com/speedtest/ (3) Change the server to any Melbourne/Sydney provider (4) run the speed test (5) take a screenshot. upload
- I hereby authorise VirtualStaff365 to contact my previous employers, supervisors, and references for the purpose of verifying my employment history and qualifications. I consent to the collection and processing of my personal data in accordance with the Philippines’ Data Privacy Act of 2012 (Republic Act No. 10173). yes / no
- Please provide two direct report reference contacts (Name and Mobile No./Email add) written answer
- Please note that an active NBI clearance is required before we can process your application. Candidates without an active NBI clearance will not be considered until they obtain one. Do you understand and agree to this requirement? choose one
- Do you currently have an active NBI clearance? choose one
- Please upload a digital copy of your valid NBI Clearance. We also accept a screenshot of your NBI appointment or a valid Police Clearance as an alternative. upload
- If Only Applicable: If you selected "HIT", please briefly state the reason for the HIT (if known), and how many working days you were advised it would take to process. Write N/A if not applicable. written answer