eCommerce Apps Support Analyst
Summary: Excellent opportunity to support eCom and Digital applications used within an iconic Australian owned global retail business
Australian owned global retail business
Career Progression
A vibrant, team culture where we embrace pace, encourage new ideas & leadership
Who We Are:
We are an iconic Australian owned global retail organisation that includes Australia’s most successful retailers encompassing the Spotlight, Harris Scarfe, Mountain Designs & Anaconda brands the eCommerce team plays an integral role in supporting organisational growth through assisting our leaders to ensure a streamline outcome across online and fulfilment of orders.
It’s a hands-on, fast-paced culture that rewards initiative and great ideas – and like any family, we back you to achieve your potential with excellent training and career development opportunities.
What You Will Be Doing:
2nd level systems support and problem resolution in accordance with SLAs to ensure system availability
Monitor and ensure the operation of critical eCommerce and Digital IT systems
Escalation of resolution to next level support or third party
Liaising with users to obtain specific details about a problem or request
Call administration - Maintain an up-to-date status of a logged issue/request
Daily checks and data reprocessing when errors occur
Liaise with the Test Team to ensure continuous improvement of test scripts to minimise support issues
Work with and train users to leverage SRG digital systems to meet business objectives
About You:
Must have 3+ years’ experience supporting eCommerce platform, ideally Hybris / SAP Commerce or CommerceTools
Must have hands-on experience with SQL scripting and analysing logs to help trouble shoot
Excellent analytical, problem solving and consulting skills
Identify and resolve web content and functional issues
Liaise with the developers and vendors to resolve more complex issues
Experience working in a team-oriented, collaborative environment
Strong problem solving and customer service skills to manage internal and external customers
Ability to articulate ideas, challenge thinking and influence outcomes within the business function
Excellent communication skills – listening, written and verbal
Demonstrated ability to work under pressure, work to deadlines and multi task under limited supervision
Experience working with Incident Management systems
Experience working with monitoring tools such as New Relic, Pingdom, Google Analytics, etc
Experience working with collaboration tools such as JIRA, Confluence, Slack, etc.
Desirable – knowledge about AWS
Desirable – experience working in a retail business
Benefits:
Supportive working environment with career opportunities across SRG
A varied, exciting and ever evolving retail environment
A chance to learn and grow your career in your chosen domain
A vibrant, team orientated culture where we embrace pace and encourage new ideas