Ecommerce Manager

Role overview

Develop Melodica’s ecommerce operation into a sustainable revenue stream for musical instruments, books and related products. Own day-to-day online trading and lead improvements across the customer journey, product content, marketplaces and fulfilment coordination.

Key responsibilities

• Review the existing platform, customer journey and trading performance; prioritise a practical improvement plan with relevant stakeholders.
• Manage online assortment, product listings, content quality, navigation, availability and promotional activity.
• Own online trading performance, monitoring revenue, conversion, average order value and margin alongside acquisition and fulfilment costs.
• Develop relevant marketplace channels, managing listings, seller performance, pricing consistency and channel profitability.
• Work with Marketing to improve qualified traffic, campaign effectiveness and repeat purchasing; align spend with agreed commercial objectives.
• Coordinate stock accuracy, order processing, delivery, returns and customer support with retail, warehouse and service teams.
• Brief and manage platform enhancements with IT or external providers; test changes and address issues affecting checkout or customer trust.
• Build operating processes and reporting for the function; assess additional channels or geographic opportunities against operational readiness and profitability.

Experience and qualifications

• Experience managing ecommerce end to end, including trading, platforms, marketplaces and fulfilment coordination.
• Evidence of improving an existing online operation and delivering measurable commercial results.
• Relevant experience in musical instruments, consumer electronics, specialist retail or comparable considered-purchase categories.
• Strong ecommerce analytics, margin awareness and ability to work with technical and operational partners.

After you apply:

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