eCommerce Operations Coordinator - Temporary

Born in Yosemite, forged in Quantico and built for adventure. 5.11 is a purpose-driven lifestyle brand, rooted in performance, durability, and versatility. Since 1979, we’ve created gear and apparel for people who live life without limits, delivering gear and apparel that empower them to push boundaries every day.

The Ecommerce Operations Coordinator supports the 5.11 digital storefront accurate, timely, and ready for product launches, promotions, and site updates. This role is responsible for the day-to-day operational execution behind product setup and publishing, pricing and markdowns, promotional configuration, scheduled site changes, and quality assurance.

Working closely with Site Merchandising and cross-functional partners, you’ll help ensure products, pricing, promotions, and content are accurately represented across the digital experience.

What You'll Do:

Product Setup & Publishing

• Create and maintain products within CMS, PIM, and ecommerce systems across assigned regions and channels.
• Manage product activation and deactivation, launch holds, go-live timing, and scheduled publishing based on approved merchandising and go-to-market plans.
• Execute bulk product uploads and recurring catalog maintenance accurately and on schedule.
• Track launch status, dependencies, risks, and exceptions and communicate updates to key partners.
• Help ensure product information is complete, accurate, and ready for launch.

Pricing, Markdowns & Promotions

• Execute approved price changes, markdowns, and promotional pricing according to established business timelines.
• Configure onsite promotions, including eligibility, exclusions, timing, and other operational requirements.
• Validate pricing and promotional accuracy before launch, while promotions are live, and after expiration.
• Partner with Merchandising, Planning/Inventory, Marketing, and Finance to quickly identify and resolve discrepancies.

Site Publishing & Maintenance

• Publish approved content, navigation, and onsite updates within ecommerce systems.
• Manage scheduled site changes and ensure expired or outdated promotional and content elements are removed.
• Support product and content launch calendars using established checklists and completion tracking.
• Troubleshoot operational issues and escalate platform or data-related concerns to the appropriate partners.

Quality Assurance & Site Accuracy

• Perform pre- and post-launch quality assurance across products, pricing, promotions, inventory visibility, links, imagery, and publishing status.
• Conduct routine site checks to identify and resolve execution issues.
• Document recurring issues, root causes, and corrective actions to improve operational accuracy and consistency.
• Maintain a high level of attention to detail across high-volume site updates and launches.

Process Improvement

• Identify manual, repetitive, or error-prone processes and recommend opportunities to improve speed, accuracy, and scalability.
• Partner with Technology and business teams to improve and automate product setup, pricing, markdown, publishing, promotional, and QA workflows.
• Maintain standard operating procedures, templates, and execution checklists for ecommerce operations.
• Contribute to continuous improvement of ecommerce tools, processes, and ways of working.

What You Bring:

• 2–4 years of experience in ecommerce operations, catalog operations, digital merchandising, or a related field.
• Hands-on experience working with ecommerce platforms, CMS/PIM systems, product data, bulk uploads, pricing, or promotional workflows.
• Strong proficiency with Adobe Commerce (Magento), including product setup, publishing, pricing, and promotional execution.
• Strong proficiency with Microsoft Excel, including working with large product files, bulk data updates, validation, and reconciliation.

Pay Range: $25.00-$30.00 per hour

5.11 offers a best-in-class benefits program including: medical, dental and vision insurance; a 401(k) program with employer match; employer-paid basic life and AD&D insurance. Additionally, employees can choose from several voluntary benefits including: Hospital Indemnity/Accident insurance; Flexible Spending Account/Health Saving Account; Employee Assistance Program; Paid Time Off/Paid Holidays/Sick Time; Casual Dress Code; and Employee Discounts.

*If you are a regular full-time employee working at least 30 hours per week, you and your eligible dependents may participate in 5.11’s benefits program.*

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