Economic Assistance Case Worker-Malden
The Department of Transitional Assistance (DTA) is seeking qualified applicants for the position of Economic Assistance Case Worker. Our ideal candidate has demonstrated knowledge of the Transitional Aid to Families with Dependent Children (TAFDC), Emergency Aid to Elderly, Disabled, and Children (EAEDC), and the Supplemental Nutritional Assistance Program (SNAP) and will determine initial and ongoing eligibility for economic assistance programs.
DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion.
Duties and Responsibilities (these duties are a general summary and not all inclusive)\:
Perform all case maintenance tasks related to TAFDC, EAEDC, and SNAP, and assist with additional assistance for benefits, referrals to other state agencies and community partners, and other resources to support clients as necessary.
Prepare and deliver explanations of initial and ongoing eligibility decisions.
Conduct interactive interviews utilizing the agency’s PC based eligibility system.
Obtain, review, verify, and process client information and determine eligibility.
Provide responsive client-centered communication that supports individual family goals.
Determine work program requirement status for clients of TAFDC and ensure all clients are connected to employment and training opportunities available.
Assist clients with developing and implementing an employment plan and provide services that support client economic mobility and employment.
Provide guidance, resources, and placement assistance for job training and support services available in the community, including employment plans, education and skill assessments, childcare, and transportation when appropriate.
Monitor the sanction process and employ reengagement strategies to promote client participation and mitigate challenges.
Evaluate and monitor client cases to ensure compliance with applicable rules, regulations, and guidelines.
Report all Domestic Violence issues to the appropriate Domestic violence specialist immediately.
Ensure all clients are made aware of ADA services provided by the required staff.
Required Qualifications\:
Knowledge of referral sources available for providing services to clients, including available community support and social services resources.
Knowledge of the social and economic problems of the diverse client population and the related impact on employability and economic mobility.
Ability to read, interpret, apply, and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing agency operations and assigned unit activities.
Ability to gather and assemble items of information in accordance with established procedures through interviewing and observing individuals and by examining records and documents.
Ability to prepare clear, concise, logical narratives and maintain accurate records of information provided orally or in writing.
Ability to determine the applicability of client data, to draw conclusions, and make appropriate recommendations.
Ability to establish and maintain harmonious working relationships with tact, to exercise sound judgment, and exercise discretion in handling confidential information.
Preferred Qualifications\:
Demonstrated knowledge of referral sources available for providing services to clients, including available community support and social services resources.
Demonstrated knowledge of the social and economic barriers of the diverse client population and the related impact on employability and self-sufficiency.
Ability to effectively communicate and maintain accurate records both orally and in writing.
Ability to understand persons from different ethnic, cultural, and/or economic backgrounds.
Ability to demonstrate empathy toward those with physical and/or emotional stress and maintain a calm manner in stressful and/or emergency situations.
Ability to prioritize and organize several tasks and demonstrate problem-solving skills under adverse working conditions.
Ability to use personal computer (PC) based systems and applications.
Given the population served, bilingual or multilingual fluency.
Agency Mission\:
The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every six people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.
Learn more about our services and programs by visiting\: www.mass.gov/dta
Pre-Offer Process\:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http\://www.mass.gov/hhs/cori
Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
ADA Reasonable Accommodation\: If you require a reasonable accommodation with the application/interview process, please contact us at\: EOHHS Candidate ADA Requests
For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.