Ecosystem Management Manager
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Description
In this position, you will:
- Ecosystem Governance Framework: Establish ecosystem management policies, define onboarding and offboarding workflows for ecosystem partners.
- Partner (Channel) Development: Conduct partnership communication, qualification assessment and contract signing.
- Ecosystem Co-creation: Partner onboarding, joint solution development, certification system setup, joint marketing and commercial opportunity sharing.
- Ecosystem SLA Management: Deliver enablement, performance assessment, incentive and offboarding management for ecosystem partners.
- Ecosystem Application for Developers / Startups / Universities / SMEs: Provide documentation, training and incubation programs and other support.
- Performance Assessment: Track metrics including ecosystem enablement volume, ecosystem value (revenue) and ecosystem satisfaction.
To be successful in this position, you should meet the following requirements:
- 5 years or above relevant working experience
- Bachelor’s degree or above in Computer Science, Communication Engineering, IT, Software Engineering, Information Security, Big Data, Artificial Intelligence or related disciplines.
- Excellent holistic vision and commercial insight; develop full-lifecycle ecosystem governance standards aligned with corporate strategy, clearly define standardized workflows for ecosystem onboarding, enablement, assessment and offboarding.
- Proficient in SLA management system; build scientific performance and incentive frameworks, drive partner performance differentiation via data tracking (enablement volume, revenue contribution, satisfaction).
- Rich experience in partner/channel development and SLA management; proven track record of delivering joint solutions and driving ecosystem revenue growth is preferred.
- Experience operating developer platforms, startup incubation programs or SaaS marketplaces; Familiar with technical documentation, API access and developer training system construction are advantages