EDI SI Light well

JOB SPEC



Job Title: EDI SI Support Engineer

Job Summary:


We are looking for an experienced EDI SI Support Engineer with 58 years of hands-on experience in end-to-end EDI application support. The ideal candidate should have strong expertise in supporting EDI integrations, incident management, production support, and troubleshooting across various EDI transactions and integration platforms.

Key Responsibilities:

• Provide end-to-end production support for EDI interfaces and integrations.
• Monitor EDI transactions and ensure timely processing and issue resolution.
• Analyse, troubleshoot, and resolve production incidents within agreed SLAs.
• Support onboarding of trading partners and manage EDI mapping/configuration changes.
• Coordinate with business users, customers, vendors, and cross-functional teams to resolve issues.
• Perform root cause analysis (RCA) and implement preventive measures.
• Handle service requests, change requests, and deployment support.
• Monitor application health, system performance, and batch jobs.
• Maintain support documentation, SOPs, and knowledge base articles.
• Participate in on-call support and incident management activities as required.

Required Skills:

• 59 years of hands-on experience in EDI production/application support.
• BP Knowledge -Basic
• Server patching's and restarts
• Certificate setups in production
• Lightwell
• Strong understanding of EDI standards such as X12, EDIFACT, and XML.
• Experience with EDI transactions (e.g., 850, 810, 856, 997, 940, 945).
• Hands-on experience with EDI integration platforms (e.g., IBM Sterling Integrator/Sterling B2B Integrator (SI), Seeburger, Axway, or similar).
• Good knowledge of EDI mapping, communication protocols (AS2, SFTP, FTP, VAN), and file transfer processes.
• Experience in incident management, problem management, and change management.
• Familiarity with ticketing tools such as ServiceNow, Jira, or similar.
• Basic SQL and Linux/Unix knowledge for troubleshooting is preferred.
• Strong analytical, communication, and stakeholder management skills.
• Framework ''Lightwell
• 
  Experience: 58 Years
  
  Preferred Qualifications:
  
• Experience in a 24x7 production support environment.
• ITIL knowledge or certification is an added advantage.
• Exposure to cloud-based integration platforms is a plus.