eDiscovery Infrastructure Support Engineer
Location: Chicago,None,None
eDiscovery Infrastructure Support Engineer
George Jon is a pioneering data infrastructure specialist delivering stable, scalable, fault tolerant environments for all eDiscovery applications. We work with top 200 law firms, government agencies, Fortune 500 companies and leading service providers worldwide to quickly and strategically implement large-scale eDiscovery eco-systems. We manage, monitor and perfect eDiscovery systems 24/7, offering turnkey solutions that ensure our environments are optimized, productive and profitable.
RESPONSIBILITIES
The Infrastructure Support Engineer is a key member of our growing team. This individual is responsible for having a comprehensive understanding of our baseline ecosystem and supporting the architecture, administration and performance of George Jon-designed infrastructures for eDiscovery environments. In addition, this engineer should have an intermediate/advanced level understanding of several eDiscovery applications including Relativity, LAW, NUIX, iPro, and other related applications.
The engineer is also responsible for obtaining and maintaining relevant training and certifications as well as keeping up-to-date with the software and hardware being supported. They will be responsible for the upgrade activities of eDiscovery applications.
KEY JOB FUNCTIONS
- Implementation and Support of eDiscovery applications and the infrastructure that it runs on
- Support of kCura Relativity and eDiscovery software, with the ability to triage and route calls to appropriate technicians
- Assist Application Support Engineers with application issues; determine if issues are caused by Infrastructure or Application.
- Ensure client environments adhere to System Requirements as outlined by specific application vendors.
- Assist in the health of (maintaining, monitoring, triaging, etc.) client environments around the world
- Develop in-depth knowledge of the service catalog and how it relates to the customer’s needs
- Assist Junior Technicians and/or provide escalation support
- Create and edit documentation of internal processes and procedures
- Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Enter all work as service tickets into ConnectWise
- Work through a daily schedule in ConnectWise, entering all time and expenses
KNOWLEDGE, SKILLS & EXPERIENCE
- Windows Server Administration
- Scripting & Automation
- Microsoft SQL Server
- Microsoft IIS
- Microsoft Clustering
- Virtualization administration (VMWare preferred)
- Storage (SAN, NAS, DAS)
- Cisco routing and switching; Force10 a plus
- Dell Hardware and Software experience
- Ticket management; issue tracking, change log management
- Understanding of the EDRM Framework
- Intermediate knowledge of Relativity, NUIX, and LAW software platforms
- Relativity Infrastructure Specialist or Relativity Certified Administrator a plus
MENTAL/PHYSICAL REQUIREMENTS
- Able to work in a team and communicate effectively with ability to work independently
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
- Embrace working in a fast paced environment and handling multiple projects/issues in occasionally high-pressure situations
- Availability to travel domestically/internationally a plus