Education and Outreach Delivery Manager

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Do you love developing and delivering training programs?

Do you enjoy establishing outreach activities and educating families on health services available to them?

If you answered yes, the Education and Outreach Delivery Manager should be a great fit for you. This position oversees the teams responsible for training the health benefits coordinator operational staff and providing the day-to-day outreach activities and services for the program.

About the Role

The Education and Outreach Delivery Manager will be responsible for overseeing the training and outreach departments serving the health benefits coordinator project.

As an Education and Outreach Delivery Manager, you will be responsible for

• Directing the development and implementation of a training strategy for large scale operation – include Planning, managing, and training.
• Designing, Developing, implementing, and maintain a comprehensive staff Training Plan.
• Collaborating with the operations management team to evaluate and design staff performance/certification standards and requirements.
• Developing and maintaining program Outreach Plan.
• Providing day-to-day management and oversight of outreach activities and walk in center services.
• Developing and maintaining relationships with the County Welfare Agencies and community -based organizations.
• Acting as in-house subject matter expert on related policies and procedures.
• Directing and managing updates to outreach presentations and materials.
• Developing and maintaining annual outreach and training schedules and calendars
• Managing, training, and mentoring the Outreach/Training teams.
• Preparing daily, weekly, and monthly reports.

Requirements

To be successful in this role you will:

• Have a bachelor’s degree
• Have experience providing human resource development and training
• Have experience with design, development, and delivery of training programs
• Have experience with learning management system software applications
• Be able to manage direct staff management and responsibility for hiring/firing and performance evaluation
• Have great attention to detail and the ability to identify and implement improvements to our delivery processes
• Have a general knowledge of public health, managed care, human services systems, and local community organizations

In this role

You may be needed to work some overtime, evening, and weekend hours. There will also be travel to other Conduent sites (Hamilton, Newark, Patterson, Westmont and New Brunswick).

Working for you

What you get:

• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment

About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Join Us

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.