Education Technology Support Engineer
About Winthrop Australia
At Winthrop Australia, we're passionate about helping schools get the very best from technology. For more than 30 years we've partnered with schools across Western Australia, delivering innovative Apple and Microsoft solutions that empower educators, support students and simplify technology management.
Our team believes technology should be reliable, intuitive and enable better learning outcomes not create additional complexity. Whether we're supporting a single classroom or an entire school, we're committed to building trusted relationships and delivering exceptional service.
The Role
We're looking for an Education Technology Support Engineer to join our growing team in Perth.
In this role, you'll become a trusted technology partner to the schools you support, helping create reliable, engaging, and effective learning environments. You'll work closely with teachers, school leaders, and IT teams to ensure technology empowers teaching and learning, not hinders it.
No two days are the same. You could be deploying and managing Apple devices, supporting Windows environments, troubleshooting networks and cloud services, administering Microsoft 365, assisting with cybersecurity initiatives, or helping staff get the most from their classroom technology.
As a key member of our team, you'll provide both proactive and reactive support, building strong relationships with clients while delivering practical solutions to technical challenges. You'll have the opportunity to work across a diverse range of technologies and develop your skills in modern device management, cloud platforms, networking, and educational technology.
If you're passionate about technology, enjoy solving problems, thrive on variety, and take pride in delivering exceptional customer service, we'd love to hear from you.
Please note: This role supports Apple-based school environments. Applicants must have hands-on experience supporting macOS and iPadOS in a business or education setting. Experience with Microsoft 365, Windows, mobile device management (MDM), networking, and end-user support will be highly regarded.
What Success Looks Like
During your first six months you will:
Build strong, trusted relationships with the schools and stakeholders you support, becoming their go-to technology partner.
Confidently manage and resolve a wide range of onsite and remote support requests across Apple, Windows, Microsoft 365, networking, and classroom technology environments.
Develop a strong understanding of Winthrop's systems, processes, tools, and service delivery standards.
Take ownership of support issues, delivering timely solutions and maintaining a high standard of customer service.
Contribute to high levels of customer satisfaction through proactive communication, technical expertise, and a customer-first approach.
Successfully support device deployments, classroom technology initiatives, and day-to-day operational requirements within schools.
Continuously expand your technical knowledge through mentoring, professional development, certifications, and hands-on experience.
Collaborate effectively with engineers, consultants, and colleagues, sharing knowledge and contributing to a positive team culture.
Demonstrate increasing independence, confidence, and technical capability while supporting a diverse range of education technology environments.
Become a valued and trusted member of both the Winthrop team and the school communities you support.
By six months, you'll be recognised as a reliable technology partner who helps schools get the best from their technology, enabling staff and students to focus on teaching and learning.
Day-to-Day Responsibilities
Deliver onsite and remote technical support across Apple, Windows, Microsoft 365, cloud services, networking, servers and security platforms.
Troubleshoot and resolve technical issues while keeping clients informed with clear and timely communication.
Manage support requests through ConnectWise, ensuring accurate documentation, time recording and follow-up.
Develop a strong understanding of Winthrop's support processes, systems and service methodology.
Build trusted relationships with teachers, school leadership and ICT staff.
Assist with deployments, upgrades, maintenance and proactive technology improvements.
Deliver one-on-one guidance and occasional training to teachers and school staff.
Create and maintain technical documentation, knowledge articles and client guides.
Ensure client environments remain compliant with relevant security policies and education requirements.
Work independently while collaborating closely with the wider engineering and professional services teams.
Technology You'll Work With
You'll gain experience working with a broad range of technologies, including:
Apple technologies including macOS, iPadOS, Apple School Manager, and Managed Apple Accounts
Jamf School and Jamf Pro for device deployment, management, security, and compliance
Microsoft 365 including Entra ID, Intune, Exchange Online, OneDrive, SharePoint, and Teams
Windows environments including Windows 11, Windows Server, Active Directory, and Group Policy
Google Workspace for Education and associated collaboration tools
Network infrastructure including switching, wireless networking, internet connectivity, and security solutions
Cloud platforms and services supporting modern learning and administration
Remote support and service management tools including ConnectWise Manage and ConnectWise Control
Identity, security, and endpoint management solutions used across education environments
Classroom and learning technologies, including interactive displays, AV systems, printing solutions, and specialised education software
A broad range of education-focused applications and platforms used by students, teachers, and school administrators
This role offers exposure to a wide variety of technologies, providing excellent opportunities to develop your skills across endpoint management, cloud services, networking, cybersecurity, and education technology while supporting schools in delivering exceptional learning outcomes.
What Will Help You Succeed
Essential
Proven experience supporting macOS and iPadOS in an education, enterprise, or managed services environment.
Hands-on experience managing Apple devices using a Mobile Device Management (MDM) platform, ideally Jamf School or Jamf Pro.
Strong troubleshooting skills across Apple hardware, operating systems, applications, and end-user technologies.
Sound knowledge of Microsoft 365, cloud services, identity management, and modern workplace technologies.
A solid understanding of networking fundamentals, including wireless, switching, internet connectivity, and security best practices.
Excellent communication and interpersonal skills, with the ability to translate technical concepts into practical advice for non-technical users.
Strong organisational and time-management skills, with the ability to prioritise effectively and manage multiple tasks across different school environments.
A proactive, customer-focused approach with a commitment to delivering outstanding service and building long-term client relationships.
The ability to work independently while also collaborating effectively within a team environment.
A genuine passion for technology, continuous improvement, and ongoing professional development.
Highly Regarded
Experience supporting schools or education environments.
Experience with Jamf Pro, Jamf School, Apple School Manager, and Managed Apple Accounts.
Knowledge of Windows 11, Windows Server, Active Directory, and Microsoft Entra ID.
Experience with Google Workspace for Education.
Exposure to networking technologies, cybersecurity solutions, and cloud platforms.
Relevant industry certifications such as Jamf Certified Associate/Tech, Microsoft Fundamentals, or equivalent.
The ideal candidate is someone who enjoys solving problems, building trusted relationships, embracing new technologies, and helping schools get the very best from their technology investments.
We welcome applications from candidates with formal IT qualifications, relevant industry experience, or both. At Winthrop, we value real-world experience, technical aptitude, and a customer-first mindset just as highly as academic credentials.
Career Progression
At Winthrop, we believe in investing in our people.
This role provides a pathway into senior engineering, consulting and project delivery positions. You'll receive mentoring from experienced engineers, dedicated professional development time and support to achieve industry certifications, including Apple, Jamf and Microsoft training.
If you're motivated to continually develop your skills, we'll help you build a rewarding long-term career.
Additional Requirements
To be successful in this role you'll need:
A current Australian driver's licence and reliable vehicle for travel between client sites.
The ability to obtain a Working with Children Check.
The ability to obtain a National Police History Check through the Western Australian Department of Education.
Permanent Australian residency or Australian citizenship.
To be based in Perth, Western Australia.
Why Join Winthrop?
We believe our people are our greatest strength, which is why we invest heavily in your development and wellbeing.
When you join Winthrop you'll enjoy:
Dedicated professional development time, with support for certifications, industry training and conferences.
The opportunity to work with modern Apple and Microsoft technologies across a diverse range of schools.
Company-provided technology including a MacBook, iPad and iPhone (or reimbursement for personal phone use).
A genuine work-life balance where overtime is the exception, not the expectation.
Access to technology and equipment at staff pricing.
A supportive team culture built around collaboration, knowledge sharing and continuous improvement.
Opportunities to contribute to exciting education projects that genuinely make a difference in classrooms across Western Australia.
Interested?
If you'd like to learn more about the role or what it's like to work at Winthrop Australia, we'd be happy to have a confidential chat.
Feel free to contact Anthony Augustin at anthony.augustin@winaust.com.au with any questions before you apply.
Ready to Apply?
If you're passionate about technology, enjoy helping people and want to build a rewarding career supporting schools, we'd love to hear from you.
Join Winthrop Australia and help shape the future of education through technology.