EE Customer Quality - Customer Service

MAIN GOAL:

In this challenging position you will be responsible to ensuring customer support on all quality relevant issues from the start of series production to the end of a product's spare parts obligation.

RESPONSABILITIES:

• • Creation and release of Q-relevant production documents.
  • Attendance at FMEA-activities within early stage.
  • Support of creation and forwarding of the initial sampling documents to the customer.
  • Acceptance and maintenance of the customer parts history.
  • Execution of resident activities or interface to external resident.
  • Handling of complaints - coordination with customer about immediate measures
  • Transmission of 8D reports to the customer (customer portals, etc.)
  • Fault isolation transfer and matching of the problem-solving process for each fault pattern to the production area (MA), PQP (supplier) or PQD (core team).
  • Maintenance and transmission of the customer parts history (from 6M-SOP).
  • Matching of design characteristics during series production (e.g.: aspect defects, coordination with customers, etc.)
  • Creation/update and release of changes to production documents (test instructions, supplementary sheets,etc.)
  • Creation and forwarding of the change sampling documents to the customer (according to PPAP or PPF).