EEO Complaint Specialist

This position is located in the General Services Administration (GSA), Office of Civil Rights (OCR), Complaint Processing Branch (CPB). The incumbent serves as an Equal Employment Opportunity (EEO) Specialist responsible for managing discrimination complaints from initial intake through final resolution, including counseling, acceptance/dismissal determinations, and oversight of contract investigations. We are currently filling two vacancies, but additional vacancies may be filled as needed.

Conducts initial intake and counseling for complex discrimination complaints involving multiple bases, systemic issues,or senior-level officials. Applies a broad range of fact-finding and analytical techniques to ensure claims, bases, and theories of discrimination are properly identified. Processes formal complaints of discrimination to include acceptance/dismissal determinations, amendments to investigations, approval of investigative plans, legal sufficiency reviews of investigative reports, and preparation of less complex final orders. Handles individual/class complaints of discrimination that are often difficult and complex in nature. Designs, develops, and conducts specialized briefings, orientations, and training for managers, supervisors, and employees on Equal Employment Opportunity (EEO) complaint processes and procedures. Provides timely responses to requests for data or other information from the Office of General Counsel and contract Equal Employment Opportunity (EEO) investigators in relation to EEO complaints. Serves as a consultant and advisor to Office of Civil Rights (OCR) and GSA staff and management officials regarding investigations, affidavits, and hearings.

If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 2 investigation level). Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.