EFL Teaching Supervisor / Service Manager
As
a Service Manager at Wall Street English, you will be
responsible for the overall delivery of the educational
experience and service excellence within your center. You
will lead a multicultural service team of teachers
and coaches to ensure a consistent, premium learning
journey for students while guaranteeing measurable
learning outcomes and high satisfaction levels.
You
will oversee daily service operations, mentor and
develop the service team, and work closely with the Center
Director and Sales Team to ensure strong alignment between
student experience, educational success, and internal
sales objectives. This role requires strong
leadership, empathy, operational discipline, and a
passion for education, with the ability to foster a
culture of excellence, engagement, and
collaboration.
Key
Responsibilities:
- Lead
and develop the service team to deliver a premium
educational experience and guaranteed student learning.
- Manage
daily service operations in line with Wall Street English
standards and procedures.
- Partner
with the Center Director and Sales Team to support
internal sales, renewals, and referrals.
- Monitor
service performance, student satisfaction, and learning
outcomes, implementing improvements as needed.
- Promote
the Wall Street English method while building strong
student and alumni engagement.
Requirements
- Minimum
5 years of teaching experience (preferred)
- Experience
leading, coaching, and motivating multicultural
teams
- Strong
understanding of educational quality control and
service delivery
- Ability
to manage day-to-day service operations and follow
standard operating procedures
- Experience
working in an international or multicultural
environment
- Wall
Street English teaching experience (advantageous)
- Commercial
or internal sales exposure (preferred)
- Strong
interpersonal, organizational, and communication
skills
- Ability
to manage targets related to student success and
internal sales
- Comfortable
using reporting tools and tracking performance
metrics
- Empathetic,
student-focused, and collaborative leadership
style
Benefits
- Competitive
salary and performance-based incentives.
- Performance
bonuses based on achieving KPIs.
- Comprehensive health
insurance coverage
for the employee.
- Annual
flight allowance as
per company policy.
- Visa,
work permit, and processing fully
sponsored by the company.
- End-of-service
gratuity in
accordance with Oman labor laws.
- Professional
growth opportunities with Wall
Street English International exposure.