EH-LOU-L06-EXE - Executive - Lounge
JOB SCOPE:-
- Meet and greet guests on their
arrival
- Carry out set up
duties
- Carry out cleaning
duties
- Up sell of products and
services
- Ensure the highest
level of customer satisfaction in food and beverages
JOB
RESPONSIBILITIES:-
- To greet, receive and bid
farewell to passengers in the front reception
counter.
- To assist passengers
with their luggage on entry and exit at the
lounge.
- To take order of the
passengers.
- To serve food and beverage to
passengers.
- To clean the table after
passengers finished their meal.
- To page for flight departure for
contracted airlines.
- To page for the availability of
shower facility to passengers on queue.
- To carry out regular checks of
all areas of the lounge, such as shower rooms, toilets to
ensure consistent cleanliness.
- To handle Meet and Greet service
when required.
- Must be well versed with the
different currency conversion rates.
- To possess a good knowledge in
general information of the airport including its
facilities, flight schedules and airlines information, direction
to the departure gates etc.
- To be well versed with the
computer and/or email and internet services; to assist
passengers whenever required.
- To cooperate and work in a team
towards development, implementation, maintenance and
improvement of the quality management system.
- Direct all aspects of operations
of the F&B department and control its quality in
accordance with company and ISO standard.
- To take initiative to identify
areas for improvement and participate in continual
improvement activities.
- To undertake other jobs assigned
by superior from time to time.
Requirements
JOB REQUIREMENTS:-
- Minimum 3-6 years of experience
in Hotel/Hospitality/Restaurant or any other related
industry.
- Graduate/BHM/Diploma in
Hotel Management from any recognized
University/Institute.
- Enthusiastic, Pleasing
personality, good communication skills, Responsible, Smart &
tidy in appearance, Excellent F&B knowledge.
- Consistently offer professional,
friendly and engaging services.
- Follow all safety and sanitation
policies when handling food and beverages.
- Preference-Hotel/Hospitality/Restaurant/Aviation/FMCG
or any other related Industry.
Note: Job
responsibilities are subject to change by the employer as the
company needs and requirements of the job change.