EHR and Data Supervisor

The EHR and Data Supervisor provides supervision, project leadership and systems oversight for the agency’s Electronic Health Record (EHR) system (Credible) and its data and reporting functions. This role supervises the EHR Manager, EHR & Data Coordinator and Data & Operational Systems Analyst, and acts as project lead for Credible projects and enhancements. This position works cross-functionally with clinical and administrative leadership to ensure EHR workflows, quality assurance practices and reporting systems remain optimized, compliant and aligned with agency priorities. This position provides backup coverage across the EHR and data functions.

Responsibilities:

EHR and Data Supervision

• Lead and supervise a team of 3 (EHR Manager, EHR & Data Coordinator and Data & Operational Systems Analyst) including onboarding, ongoing coaching/development and midyear/annual performance reviews
• Organize and facilitate EHR and Data team meetings/huddles and individual supervision meetings
• Act as Project Lead for Credible projects, including implementation of additional EHR enhancements
• Act as backup to the EHR Manager in support of Credible Help and System Administration tasks
• Complete system review and quality assurance regularly in alignment with best practices and Washburn Center for Children policies
• Support the EHR Manager in implementing a robust Credible training curriculum
• Create and update Credible SharePoint pages in collaboration with the EHR Manager
• Serve as the primary representative of Washburn Center for Children in Credible/Qualifacts partnership and reporting meetings

Reporting and Data Systems

• Lead the transition to Credible BI in partnership with the Data & Operational Systems Analyst
• Create, maintain, and optimize Access Databases and reports in collaboration with the Data & Operational Systems Analyst
• Act as backup to the EHR & Data Coordinator and Data & Operational Systems Analyst to run and distribute reports
• Collaborate with Clinical Supervisors to ensure reports are effective and utilized to improve performance and outcomes
• Communicate directly with the Leadership Team to ensure reporting needs are met for key performance indicators (KPIs) and other executive needs
• Distribute Data Awareness Campaigns in coordination with the Data Team, and create a hub for data team projects and reporting information

Quality Improvement and Compliance

• Complete quality assurance review in alignment with agency policy, state statute and payer requirements, and follow up with clinicians and supervisors as needed
• Ensure Credible forms, profiles and set up are optimized to gather required data with minimized impact to clinical workflows
• Partner with the HIM team and other operations teams to test processes, collaboratively solve problems and address gaps in workflow
• Draft agency-wide communications related to EHR and Data team functionality, and collaborate with the Associate Director of Health Information Management to send/post
• Ensure the EHR and Data teams are meeting training and educational goals and requirements
• Complete additional projects or duties as assigned

• Bachelor’s degree in health information management, healthcare administration, business administration, social work, psychology or a related field
• 3+ years of experience in information and database management and/or EHR administration in a healthcare setting
• 1+ year of supervisory, team lead or project lead experience
• Experience with quality assurance and clinical documentation compliance
• Proficiency with data analysis and reporting tools (Credible BI, Power BI, Microsoft Access, SQL, etc.)
• Experience using Microsoft Word, Excel, Access, SharePoint, Forms, Lists, Power Automate, etc.
• Ability to handle confidential information with integrity and within privacy standards

Desired

• Master’s degree in a related field
• 5+ years of experience in information and database management and/or EHR administration in a healthcare setting
• Experience acting as project lead for a system implementation or EHR enhancement
• Experience in a children’s mental health or behavioral health setting
• Valid MN licensure as a mental health professional, or RHIA or RHIT certification

Position Expectations

• First 90 days (about 3 months) of employment are required to be on-site 5 days a week with flexibility to adjust to hybrid (will be discussed at 90-day mark)
• Required to be on site a minimum of 3 days per week or as required based on business needs, if hybrid role is approved after first 90 days (about 3 months)
• Attend meetings in person if required
• Cameras on environment during virtual meetings unless camera off or camera optional is discussed at start of meeting

Washburn Center for Children is an EOE/AA/People with Disabilities employer.