EIM Project Manager / Service Delivery Manager

Delaware Consulting Asia Pacific Pte. Ltd. (“delaware” in short) is an IT consulting company in Singapore with a global connect. We deliver advanced ICT solutions and services, guiding our customers through their business and digital transformation journeys.

We partner with SAP, OpenText, and Microsoft, and a range of other technology partners to support our customers in delivering a truly omnichannel customer experience.

We are looking for a candidate who is aligned with and embodies the delaware Core Values:

• Care: We care about our people, our clients, and the world around us.
• Commitment: We are committed to delivering excellence in everything we do.
• Respect: We respect each other, our clients, and our partners.
• Team Spirit: We believe in the power of teamwork and collaboration.
• Entrepreneurship: We encourage innovation and embrace change.

As a Project or Service Delivery manager, you will take ownership of the successful delivery of the projects, working closely with customers, consultants, technology partners and internal teams. You will be responsible for managing projects from initiation through implementation and go-live, ensuring that delivery remains aligned with agreed scope, timelines, budget and customer expectations.

You should possess the ability to coach and guide less experienced Service Delivery Managers / Project Managers.

• Lead the end-to-end delivery of OpenText or other similar EIM projects.

• Establish project plans, governance, milestones, resource requirements and delivery priorities.
• Manage project scope, schedule, budget, risks, issues and dependencies.
• Build strong working relationships with customer stakeholders, including business and IT leadership.
• Coordinate and lead cross-functional project teams comprising functional, technical and business consultants.
• Facilitate project governance meetings and provide clear reporting to customers and internal management.
• Proactively identify delivery risks and drive appropriate mitigation and resolution.
• Manage changes to project scope and support the associated commercial and contractual discussions.
• Work with solution and consulting teams to ensure that proposed solutions can be delivered effectively.
• Support pre-sales activities where required, including project planning, effort estimation and delivery approach.
• Contribute to the continued development of our OpenText delivery capabilities, standards and ways of working.

Your Knowledge, Skills and Qualification

• Proven experience managing enterprise software implementation or digital transformation projects.
• Strong project management skills with experience managing multiple stakeholders, delivery teams and workstreams.
• Experience working in a consulting, systems integration or enterprise technology environment.
• Good commercial awareness, with experience managing budgets, scope changes and customer expectations.
• Strong communication, facilitation and stakeholder-management skills.
• Able to provide leadership and direction while remaining hands-on when required.
• Experience delivering OpenText solutions would be highly advantageous.
• Experience with enterprise content management, document management, workflow, information management, SAP or related enterprise platforms would also be valuable.
• Project management certification such as CITPM, PMP, PRINCE2 or equivalent is advantageous.
• Position is open to Singaporeans looking to build a stable, long-term career with us.