Call Center Technician – Heavy Equipment Technical Support

Location: Virginia Beach, VA 23453

Put Your Technical Expertise to Work — Without Being in the Field!

Are you an experienced heavy equipment technician who enjoys solving complex problems? Do you have a strong understanding of hydraulics, electrical systems, and mechanical troubleshooting?

Haulotte is looking for a Call Center Technician to join our Technical Support team in Virginia Beach, VA!

As a global leader in aerial work platforms, Haulotte is committed to delivering innovative equipment and exceptional customer support. We're looking for a technically skilled problem-solver who can help keep our customers' equipment running safely and efficiently.

This isn't your typical call center position. You'll put your hands-on technical knowledge to work diagnosing equipment issues, guiding customers through repairs, and providing expert support—all from a professional office environment.

What You'll Do

As a Call Center Technician, you'll serve as a trusted technical resource for customers and service professionals across our network.

• Be the technical expert: Troubleshoot hydraulic, electrical, and mechanical issues using phone, email, diagnostic software, and video support tools.

• Solve problems that matter: Guide customers through equipment diagnostics, repairs, and technical solutions to minimize downtime.

• Put your equipment knowledge to work: Interpret electrical and hydraulic schematics, research technical documentation, and identify replacement parts.

• Deliver exceptional customer support: Manage incoming technical inquiries, follow up on open cases, and ensure customers receive timely, accurate assistance.

• Keep things organized: Document technical cases, customer interactions, and troubleshooting activities in Salesforce CRM.

• Collaborate across departments: Work with internal teams on warranty claims, technical campaigns, equipment registration, and spare parts inquiries.

• Support specialized equipment needs: Program electronic control units (ECUs) and other machine control components to meet customer requirements.

• Continue growing your expertise: Participate in technical training and educational opportunities to stay current on Haulotte equipment and technology.

What We're Looking For

We're seeking someone who combines hands-on mechanical expertise with strong communication and problem-solving skills.

Technical Qualifications

• Minimum of 3 years of combined technical experience in heavy equipment repair, aerial work platforms, industrial machinery, material handling equipment, or field service.

• Advanced understanding of hydraulic, electrical, and mechanical systems.

• Ability to read and interpret electrical and hydraulic schematics.

• Experience troubleshooting motor controllers, machine controls, AC/DC circuits, and related equipment.

• Proficiency using diagnostic tools, including multimeters.

• Familiarity with technical documentation, equipment diagnostics, and repair procedures.

Additional Skills

• Previous experience providing customer technical support, preferably in a call center or similar environment.

• Strong verbal communication, active listening, and customer service skills.

• Ability to explain complex technical issues clearly and professionally.

• Comfortable using computers, Microsoft Office, ERP systems, and CRM software such as Salesforce.

• Strong organizational skills with the ability to manage multiple cases and competing priorities.

• A customer-first mindset and a genuine passion for troubleshooting.

Why Join Haulotte?

At Haulotte, we believe our employees are the driving force behind our success. We're committed to creating an environment where you can develop your skills, contribute your expertise, and build a rewarding career.

Here's what you can look forward to:

• Growth Opportunities: Take advantage of continuous learning, technical training, and professional development opportunities designed to help you advance your career.

• Innovative Environment: Be part of a forward-thinking global company that values innovation, problem-solving, and excellence.

• Supportive Team: Work alongside knowledgeable, collaborative professionals who value your ideas, expertise, and contributions.

• Competitive Benefits: Enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

Our Benefits Include:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Paid Vacation

• Paid Sick Leave

• 401(k) Retirement Plan

• Short-Term Disability Insurance

• Long-Term Disability Insurance

• Life Insurance

Ready to Take Your Career in a New Direction?

Whether you're an experienced field service technician, heavy equipment mechanic, or technical support professional looking to transition away from daily fieldwork, Haulotte offers an opportunity to put your expertise to work in a new way.

Bring your troubleshooting skills, technical knowledge, and passion for helping others to a company where your contributions matter.

Apply today and help us keep our customers moving!

Haulotte U.S., Inc. is an Equal Employment Opportunity (EEO) employer. We are committed to providing equal employment opportunities to all qualified applicants.