Electronic Banking Representative
Summary
Handles customer service for digital banking, reviews fraud alerts, and assists cash management clients via phone and email.
POSITION SUMMARY: The Electronic Banking Representative is responsible for assisting the Electronic Banking Department in all areas including handling inquiries from both internal and external customers, daily review of fraud alerts, daily review and maintenance of reports, and assist Cash Management customers. The majority of customer service is over the phone, so he or she will always present a warm-inviting tone and always treat customers with the highest level of respect. The position allows opportunities to grow in the Electronic Banking Department and take on expanded roles as knowledge in the role is gained.
POSITION RESPONSIBILITIES
General Job Functions
- Provides the Synergy Bank standard of excellence in customer service.
- Maintains honesty and the highest level of ethical standards.
- Handle customer phone calls, emails, and live chats regarding digital banking services.
- Daily review of Fraud Anomaly Detection alerts.
- Assist Cash Management customers.
- Assist others within the department.
- Assist with special projects or other duties assigned by the Electronic Banking Supervisor.
- Participates in bank-wide sales referral incentive program.
- Participate in bank-sponsored community and business development activities.
- Compliance with company policies.
- Reviews electronic deposits.