Electronic Medical Record Technician (45490)

Under general supervision of the Director of Information Technology, the Electronic Medical Record (EMR) Technician provides software application support for the corporation Enterprise Health Information system or Electronic Medical Records. The scope of the support encompasses daily, long term and strategic system management. Supports the Director in all issues relating to the corporate and departmental mission requirements in regard to EMR; provides a primary dedicated resource for all end users dependent upon the system. Supports all interfaces to external information systems within the corporation. Uphold the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.
• Ensures staff has appropriate access to patient databases, data sets, and information maintained at the highest level of availability.
• Maintains records of work activities, by using the Helpdesk Request System.
• Troubleshoots issues and document solutions using the Helpdesk system. Follow all customer service processes from open to close of trouble tickets.
• Installs, configures, and maintains personal computers (PC), EMR/non-clinical software packages, EMR/non-clinical software upgrades.
• Provides assistance on password resets, user ID issues within Active Directory and EMR applications.
• Provides support to end users in the use of their software, computers, scanners, UPSs and printers.
• Create EMR user accounts.
• Ensures maximum Health Information System data availability for organization, under the direction of the EMR Database Administrator.
• Ensures availability of services for end users and clients; responsible for the daily backup of the EMR file server.
• Assists in the development of policies and procedures to establish standard utilization and operation of any IHS system features or functionality placed into production including system security of EMR.
• Configures and implements resources such as printers, option access, to maximize the productivity and usefulness of the EMR.

• Makes recommendation, collaborates and participates in IT audits, security assessment, and internal audits of files, information, software and data to ensure highest level of compliance and information protection and minimize IT security threats for the WIHCC organization.

• Regularly generates and provides report(s) to the Director, as necessary. Reports areas of concern before it becomes problems such as outliers, warranty issues, support expirations and license issues.

• Keeps work area organized, clean and clear of excess equipment. Properly secure and store IT equipment.
• Researches, develops, and implements new technologies and best practices.
• Requires completion of tasks or duties assigned by a supervisor.

• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.
• Possesses cultural awareness and sensitivity.
• Maintains compliance with all Human Resources requirements.
• Performs other duties as assigned.