Electronic Research Administration Business Analyst 2

The Electronic Research Administration (ERA)

The Electronic Research Administration (ERA) area manages the electronic systems used to process and track grants and contracts for the University’s research enterprise.

Job Overview

The Sponsored Research Services - Electronic Research Administration department in the Office of Research is seeking to fill an Electronic Research Administration Business Analyst 2 (ERA 2) position. The ERA 2 provides functional and technical support for electronic research administration and related sponsored research systems. It also supports system administration, user support, testing, training, data quality assurance, and process improvement activities to ensure research administration systems effectively support the University's research enterprise. The ERA 2 collaborates with research administration staff, information technology teams, vendors, and other stakeholders to maintain reliable, compliant, and user-focused systems and processes.

Essential Functions

• Support the administration, maintenance, and continuous improvement of research administration systems, including system configurations, user access management, role audits, upgrades, enhancements, and integrations.
• Serve as a liaison between business users, information technology staff, and software vendors to support system implementations, troubleshoot issues, communicate requirements, and ensure effective system performance.
• Provide primary user support for research administration systems through helpdesk services, including issue resolution, user guidance, account management, and escalation of technical problems as needed.
• Coordinate and perform system testing, quality assurance activities, and data validation reviews for new functionality, system upgrades, and business process changes to ensure system reliability and compliance.
• Assist with development of training programs, user documentation, reference materials, and educational resources for Office of Research and departmental users to promote effective adoption and use of research administration systems.
• Assist in evaluating new technologies, software solutions, automation opportunities, and process improvements that enhance the efficiency and effectiveness of research administration operations.
• Participate in committees, workgroups, and governance activities related to research administration business processes, system business rules, compliance requirements, and operational improvements.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's Degree
• Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

• Two (2) years of experience supporting enterprise software applications or in research administration.

Additional Qualifications Considered

Physical Requirements/Work Environment

Application Process

A resume and cover letter are required as part of the application process. Attach these documents before submitting your application.