Electronic Visit Verification Support

The Electronic Visit Verification Support position is responsible for supporting Tempus Unlimited Electronic Visit Verification (EVV) program. This involves a broad range of activities through training, implementation, rollout, and ongoing support, requiring system management and communication skills. Assure ongoing compliance with Tempus quality and FI contract requirements.Spanish Bilingual required2 day orientation in Stoughton required if hired in Salem or W. Springfield Monday - Friday, 8:30am - 4:30pmFull time at 35 hours a week.Essential FunctionsDevelop and maintain in-depth expertise related to Tempus EVV solutionProvide 2nd level support for new and existing users of the Tempus EVV programInvestigate software issues and bugs, and conduct dialogue with developers to ensure continued efficiency of EVV solutionEngage in activities as directed to support full life cycle of Tempus EVV program This includes but is not limited to:Zoom / WebEx and in-person supportCoordination of users, review of data, multi-directional communicationImplementation/Roll-out – training, scheduling, support, multi-directional communicationOn-going support – troubleshooting, user supportRespond to emails and communication FMS softwareFast paces high volume call center customer service inbound and outboundAs time allows assist other Tempus unlimited departmentsAll other related or assigned duties by SupervisorOpen communication with Team Leads\Supervisor and team membersLease with other departments as necessaryCoordinate with other functions to streamline workflows/ handoffsSupport overall mission and objectives of Tempus UnlimitedMust report all suspected incidents of consumer sexual abuse, physical abuse and neglect to the Disabled Person Protection Commission (D.P.P.C). Perform other duties as assigned by Supervisor CompetenciesCustomer service focus Ability to learn quickly and readily adapt to changeAbility to work independently while functioning effectively as a team playerAbility to multi-task and complete deadlines. Team work approach, enthusiasm and a strong desire to succeed!Experience with Microsoft Suite operating systemsExperience with Excel spreadsheetsStrong interpersonal and analytical skills Strong written and verbal communication skills Excellent organizational skillsSelf- motivatedPunctuality and dependableProfessional, friendly personality with the ability to maintain confidentialityMaintain and build positive working relationships Required Education and ExperienceHigh School acceptable but college preferredSoftware and/or technical supportCustomer ServiceMicrosoft Suite Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and scanners.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands and fingers and also must be able to reach with hands and arms. Must be able to lift up to 15 pounds at times. TravelTravel may be required for this position.Other DutiesNote this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.