Electronics Service Technician – Scientific Instruments
LICORbio Electronics Service Technician – Scientific Instruments
Primary Work Location
Work based out of the Lincoln, NE office. Must be able to travel for customer visits.
Overview
Responsible for assisting with repairing, testing and calibration of optical, mechanical and electronic assemblies and instruments returned from the field with guidance. The Service Technician is also responsible for performing multiple aspects of Customer Service. Those may include by are not limited to; field travel, participating in some training of other Service Team members / field personnel / distributor service engineers, troubleshooting and addressing a full range of technical problems, and assisting with other tasks as requested.
Apply on our website:
Professional Qualifications
Education
- Associates Degree in electronics or technical/mechanical related degree preferred.
Experience
- Minimum of 2-years of experience preferred in a manufacturing environment with demonstration of proficiency at performing all technical and diagnostic Job Functions of a Service Technician.
- Direct customer service interaction required.
- Experience assisting with and demonstrating capability in performing most of the Job Functions listed below.
Position Responsibilities
Specific
- Phone/Email/Fax support for internal and external customers (Support, Distributors, Subsidiaries, field personnel)
- Plan service activities with field team, customers and distributors
- Perform field customer service, may require domestic or international travel 10 – 40%
- Assist with service parts inventory.
- Perform RMA processing and shipments of service parts.
- Assist with Service Training courses for Distributors, Subsidiaries, and service personnel (may require domestic or international travel).
- Assist with design/development of Instrument Field Service Manuals and Procedures.
- Troubleshoot/resolve field service technical issues with field personnel and/or customers.
- Assist with performing investigation and generation of viable options for solutions to emerging technical problems.
- Collaboration with members of other departments, particularly Engineering and Assembly.
- Assist with input and proposed solutions to Engineering regarding resolution of software and hardware problems.
- Involvement with Engineering in New Product Development, to help understand hardware/software requirements (from a Service and/or Manufacturability perspective).
- Assist Manager in coordinating with other departments to achieve common objectives.
- Assist Manager with coordinating execution of team priorities and objectives.
General
- Maintain all appropriate written and electronic records related to Specific Job Functions listed above.
- Good attention to detail and responsible to see that tasks are carried through to completion.
- Interact with others in a friendly, cooperative, and respectful manner.
- Be accepting of Rush orders and tasks.
- Must be dependable and have good attendance.
- Must have presentable and respectful direct customer facing presents.
- Ability to meet the Physical Requirements of the position.
- Excellent physical dexterity and motor skills to use tools, fixtures, and measuring equipment.
- Specific vision requirements include close vision and the ability to distinguish colors.
- Ability to comprehend and accurately follow written and verbal instructions.
- Ability to prioritize and perform tasks with limited guidance.
- Good general computer skills. Proficiency in using applications such as Word and Excel.
- Basic experience with CRM and ERP systems beneficial.
- Excellent communications (written, oral, and telephone), interpersonal, and presentation skills.
- Demonstrated ability to teach, train and present technical information in varied situations; one-on-one to formal meetings with some autonomy.
- Availability during normal business hours is based on demand of customer interaction
- Enjoys and works well with people.
- Valid driver’s license in good standing.
- Other job-related duties as assigned.
Electronic troubleshooting, Electronics repair, Electromechanical repair, Instrument calibration, Test equipment, Multimeter, Optical systems, Scientific instruments, Laboratory equipment, Medical equipment, Biomedical equipment, Field service, Technical customer support, Hardware troubleshooting, Software troubleshooting, Root-cause analysis, Service documentation, Technical training, RMA processing, Preventive maintenance, Manufacturing test, Equipment installation
As published by greenhouse
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
- LinkedIn Profile optional
- Website optional
- How did you hear about this job?
- We value your time and want to ensure we're in the same ballpark by better understanding your compensation expectations. Please provide a specific number or a range.
- Are you 18 years of age or older? choose one
- Have you ever been employed by LI-COR Biosciences? If so, please indicate the dates in which you were employed.
- I am able to perform, with or without reasonable accommodation, all the duties described in the posted position description. choose one
- In compliance with federal law, I understand that if I am hired by LI-COR, I will be required to verify my identity and eligibility to work in the United States. choose one
- This position requires a valid driver's license. Do you have a valid driver's license? choose one
- I understand that this position will require overnight travel in the assigned territory. choose one
- LI-COR and LICORbio are not able to sponsor employees at this time. Will you now or in the future require sponsorship for an immigration case in order to be employed (e.g. H-1B, or other employment-based immigration cases)?
- Have you ever been fired or asked to resign from a position? choose one
- If yes, please explain. optional
- Are you subject to a non-compete, confidentiality, non-disclosure or any other employment agreement? If yes, please explain.
- By typing my name below, I attest that the information I am presenting in this application is complete, true, and correct, to the best of my knowledge. I understand that any falsification, misrepresentation, or omissions could result in the denial of my application, withdrawal of any offer of employment, or immediate discharge.
- By typing my name below, I attest and understand that in connection with the application process, the Company and its representatives may contact my former employers and educational institutions, references, and other relevant third parties to obtain additional information related to the information given by me in this application. I hereby request, release, and consent to the release and disclosure of such information. I further release and hold harmless the Company, its affiliates, their officers, employees, and agents, and any other third parties inquiring about, investigating, furnishing, communicating, reviewing, or evaluating such information from any and all potential claims, demands, damages, liabilities, and/or actions of any kind arising from such activities, whether known or unknown to me presently, that I may have now or in the future.
- By typing my name below, I attest that if employed, I agree to conform to the rules and regulations of LI-COR, Inc., and understand that I will be an employee at-will, and my employment may be terminated at any time by me or the Company, with or without notice, for any reason. I understand that only the CEO of the Company has the authority to enter into an agreement for employment for any specified period of time, or to make any agreement contrary to the foregoing, and it must be in writing and signed.