Elements Spa Attendant-Part Time- $500 Signing Bonus
Summary
Greet and assist spa guests by making reservations, checking them in/out, recommending products, and handling payments while maintaining a professional appearance.
The Spa Concierge is responsible for greeting guests, making spa reservations, checking guests in and out of the spa, reviewing spa protocols with guests, recommending spa products, selling retail items and collecting payments. They are the first and last person to have contact with the guest and have the ability to leave a lasting impression.
Responsibilities
• Greet each guest in a warm, welcoming, and genuine manner
• Demonstrate proper telephone etiquette to each guest. Create customized experiences and reservations for each inquiring spa guest while utilizing each room for maximum capacity and ease of service
• Check in each guest, review their itinerary, inquire about special needs or requests, and review spa procedures and rules
• Have knowledge of each product in the retail area with confidence to recommend and sell to guests
• Follow proper cash handling and billing procedures, including appropriate discounts
• Present a well-groomed, professional appearance. You must be in full uniform while on property or at a work-related event. Closed toed and closed heeled rubber soled shoes are required and provided by the employee. Hair must be neat and away from face. Fingernails should be manicured and clean
• Participate in spa activities including staff meetings, educational events, workshops, inventory or promotions