Eligibility Support Specialist (Bilingual Vietnamese)
POSITION TITLE: Eligibility Support Specialist
LOCATION: HOPE Clinic - Alief
REPORTS TO: Eligibility Support Team Lead
EDUCATION: High School diploma or GED; Associates degree preferred.
WORK EXPERIENCE: 2 years or more in healthcare
SALARY RANGE: $14.50-$15.00/hour
FLSA STATUS: Hourly – Non-Exempt
POSITION TYPE: Full-Time
LANGUAGE REQUIRED: Fluent in English; Bilingual in English and Spanish, Arabic, Burmese, Chinese or other languages is required
HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
JOB SUMMARY:
Under general supervision, the Eligibility Support Specialist will verify patient eligibility and assist in health program applications to the patients of Asian American Health Coalition of the Greater Houston Area (AAHC) DBA HOPE Clinic. Maintains all patient information and documents while providing high quality customer care services to patients.
MAJOR DUTIES & RESPONSIBILITIES:
- Determine patient eligibility information and qualifications;
- Assist patients in enrollment and re-enrollment of Medicaid, Affordable Care Act (ACA), and other state and federal programs;
- Service and respond to customer and patient questions, issues and/or concerns;
- Securely and accurately document all patient information;
- Interpret dictation and respond accordingly;
- Ensure timely submission of paperwork and reports;
- Maintain and update HOPE Clinic sliding fee scale information and forms;
- Verify patient insurance and information is acceptable by partnering institutions;
- Make certain that our patients get the best possible care;
- All satellite sites’ Eligibility Support Specialist will also perform Patient Support Specialist duties as needed (greet and assist patients with registrations, check patients in/out, answering phone and scheduling, etc.);
- Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;
- Performs other duties as assigned to support HOPE Clinic’s Mission, Vision, and Values.