Email Support Representative

About the Job:

We are looking for Email Support Representatives to support our clients in the E-commerce Industry. This position offers you the opportunity to advance your career while contributing to the success of our clients.

What You'll Do:

• Respond promptly to customer inquiries via email, resolving issues efficiently to ensure satisfaction.
• Assist customers with tracking shipments, placing orders, and processing returns, providing a seamless service experience.
• Provide detailed product information and personalized recommendations to enhance customer decision-making.
• Collaborate with shipping, billing, returns, and sales teams to ensure timely and accurate order fulfillment.
• Maintain accurate records of customer interactions and transactions for reporting and follow-up.
• Identify and escalate complex issues to the onshore team for advanced resolution.
• Update customer information and transaction details in company systems, including Zendesk and Order Manager.

What You'll Bring:

• Bachelor’s Degree in a relevant customer service or business operations field.
• At least 1 year of proven experience providing email support in a customer service role.
• Proficient in Microsoft Excel and general computer literacy.
• Strong multitasking abilities and quick to learn new processes.
• Excellent verbal and written communication skills in English.
• Effective problem-solving skills with a focus on customer satisfaction.

What we have to offer:

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
• A market competitive total compensation/rewards package including:

• Day 1 HMO
• • Competitive pay including incentives and generous allowances
  • Payment of all statutory government benefits
  • 25 days of annual paid leave some days are convertible to cash
  • 13th month pay
  • Onsite medical support
  • Employee Engagement Events
  • Employee Referral Program
  • Skills, training for personal and professional development

A million possibilities are waiting to be ignited. Click "Apply Now"!