Embedded Technical Account Manager - Suffolk County
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
The Technical Account Manager (TAM) will be on-site at Suffolk County Police Department, (Yaphank, NY). TAM’s play a key role in supporting the redaction process, manage digital evidence, and provide hardware and product support. You will be looked upon as an expert in the use of Axon’s products to achieve timely production of redacted evidence. You will work closely with multiple cross-functional teams to establish a high-functioning process and overcome challenges, to ensure technical quality of redactions and perform analytical insight of device data. As someone that wears multiple hats, you will continually be focused on making your customer more efficient and more confident within their daily workflows
What You’ll Do
Location: Suffolk County PD in Yaphank, New York
Reports to: Senior Manager, Embedded Services
Direct Reports: N/A
- Commute to Suffolk County daily Monday-Friday and be available during core agency hours
- Provide tier 1 and 2 technical support to agency personnel
- Be a product specialist of one or more Axon products utilized by the agency · Achieve mastery of Axon’s Redaction products and
- You'll interpret policy and law governing redaction that cannot cover every unique depicted situation. Your decisions will be autonomous, but subject to supervisory and/or departmental review.
- Participate in weekly stand-up meetings
- Produce weekly and quarterly analysis reporting as assigned
- Be fully proficient in redaction process and help produce redacted evidence
- Will be responsible for applying appropriate redactions and edits to such footage in accordance with all applicable laws and Department policies to ensure its proper production.
- Help develop and continuously improve technical documentation and job aids to facilitate understanding, repeatability, and quality of redaction process and related Axon products
- Manage customer expectations, keeping customers satisfied and expectations realistic
- Maintain customer confidence, especially in high-pressure situations
- Communicate customer feedback across multiple teams and divisions within Axon to drive product development and improvement
- Troubleshoot and document daily issues and communicate status to stakeholders
- Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances
- Produce status and usage reports of assigned products for agency insight.
- Maintain familiarity with relevant Axon Academy content and leverage for training
- Go on-site to the individual precincts or commands to provide assistance and help with Axon devices and software where needed.
What You Bring
- Bachelor’s Degree or equivalent work experience
- 1+ years of professional experience working with Major City or Enterprise-level customers
- Proven track record of successfully managing customer relationships and technical projects
- Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage is desired
- Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
- Excellent interpersonal skills with strong written and verbal communication
- Detail oriented with excellent organizational and time management skills
- Demonstrated ability to deal with change and remain calm in high-stress situations
- Experience working and supporting law enforcement is desired
- Experience using Excel or Google Sheets formulas to produce analytical charts
- Experience creating analytical reports and visual aids in PowerPoint or with Google Suite tools for senior level presentations
- Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies is desired
- Knowledge of CCTV, VMS, and IP cameras is desired
- Experience working closely with a sales and support team is desired
- Must be able to pass agency background check
- Must possess and maintain a valid driver's license
- Must have access to reliable transportation
- Spanish speaking skills desirable
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit .
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at . If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Skills
As published by greenhouse · 28 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (7)
- Preferred First Name optional
- LinkedIn Profile
- Are you able to reside within 1 hour of Suffolk County Police Headquarters?
- Do you hold a valid driver's license and have access to reliable transportation?
- Have you provided tier-2 or higher technical support in a customer-facing role?
- Do you have hands-on experience with CCTV, video management systems (VMS), or IP camera infrastructure?
- Do you have experience using JIRA or Microsoft Office or Google Suite products?
Pick from a list (21)
- Are you legally authorized to work in the United States for any US employer now and in the future?
- Will you now or in the future require sponsorship for employment in the United States?
- Can you provide verification of both your identity and authorization to work in the United States, to the extent required by law?
- Are you at least 18 years of age?
- Based on the below information, would you meet the requirements for a deemed export license in order to access EAR - controlled technology?
- Do you have any contractual obligations, agreements, relationships, or commitments to another person or entity that would impact, impede or interfere with your ability to join Axon?
- ACKNOWLEDGMENT OF RECEIPT AND REVIEW I acknowledge that I received a copy of Axon’s Prohibited Possessor Questionnaire (“Questionnaire”) and that I read it, understood it, and answered the questions truthfully and accurately. I understand that Axon has the maximum discretion permitted by law to interpret, administer, change, modify, or delete this Questionnaire at any time with or without notice. I understand that neither this Questionnaire nor any other communication by a recruiter, hiring manager, supervisor, manager, Axon’s People Operations, or any other Axon employee, whether oral or written, is intended in any way to create a contract of employment. I understand that Axon will keep this information secure and confidential and will not use any such information for any unlawful purpose or in any unlawful way. Finally, I again represent that all the information provided herein is truthful and accurate.
- Are you a fugitive from justice?
- Are you an alien illegally or unlawfully in the United States?
- Are you an alien who has been admitted to the United States under a nonimmigrant visa? (i.e. H-1B, TN, F1)
- Are you an unlawful user of, or addicted to, marijuana or any depressant, stimulant, narcotic drug, or any other controlled substance?
- Are you subject to a court order, including a Military Protection Order issued by a military judge or magistrate, restraining you from harassing, stalking, or threatening your child or an intimate partner or child of such partner?
- Are you under indictment or information in any court for a felony, or any other crime for which the judge could imprison you for more than one year, or are you a current member of the military who has been charged with violation(s) of the Uniform Code of Military Justice and whose charge(s) have been referred to a general court-martial?
- Federal Firearms Licensee Employee Accessor Questionnaire
- Have you ever been adjudicated as a mental defective OR have you ever been committed to a mental institution?
- Have you ever been convicted in any court of a misdemeanor crime of domestic violence, or are you or have you ever been a member of the military and been convicted of a crime that included, as an element, the use of force against a person as identified in the instructions?
- Have you ever been convicted in any court, including a military court, of a felony, or any other crime for which the judge could have imprisoned you for more than one year, even if you received a shorter sentence including probation?
- Have you ever been discharged from the Armed Forces under dishonorable conditions?
- Have you ever renounced your United States citizenship?
- Have you worked directly with a law enforcement, corrections, public safety, or government agency in a professional capacity?
- Have you supported a SaaS product deployment from implementation through adoption?