Embroidery Production Lead

You will build and own Quince's in-house embroidery program from the ground up at the Santa Fe Springs facility, taking it from blank floor space to a scaled production capability. You will select equipment and tooling, write SOPs, and set quality benchmarks, then lead daily standups and manage a team of 15+ operators to hit output and quality targets. You will partner closely with the Operations Manager and Decoration Program Manager to launch the program within one month and scale throughput to 8,000 units per week within six months, all while managing equipment uptime, consumables inventory, and capacity planning.

Responsibilities

• Partner with the Operations Manager to launch the embroidery program from blank floor space to production capability within 1 month
• Manage performance and attendance of each associate on the decoration team to meet established targets
• Participate in the evaluation and procurement of equipment and tooling including multi-head machines hoops frames backing and threads
• Develop SOPs establish quality control checkpoints defect rate benchmarks and validate output targets
• Own onboarding and training for a team of 15+ operators and partner on the hiring process
• Adjust labor workflows and priorities to meet SLAs and scale to 8000 units per week within 6 months while ensuring 99% on time delivery and quality acceptance
• Lead daily standups and weekly operations updates tracking output quality and downtime and implementing fixes
• Own equipment uptime and consumables inventory in coordination with procurement and warehouse
• Verify new products for feasibility material compatibility and logo placement
• Partner on capacity planning cost targets and expansion roadmap

Requirements

• 5–8 years in embroidery production; hands-on experience launching a program or facility from scratch strongly preferred
• Deep knowledge of commercial embroidery equipment (multi-head machines), digitizing, hooping, and backing selection
• Proven track record building SOPs and training large production teams
• Management experience overseeing a team of 20+ FTEs
• Familiarity with production tracking tools, WMS, or ERP systems
• Knowledge of safety protocols and manufacturing best practices
• Ability to lift up to 50 pounds
• Ability to stand and walk throughout the entirety of a shift
• Ability to go up and down stairs and use ladders as needed
• Ability to bend, twist, or kneel throughout the day for lifting or maneuvering objects