Emergency Communications Assistant Operations Manager (49155)

Summary of Duties: The Emergency Communications Assistant Operations Manager is responsible for providing leadership support to the Operations Department and participate in the daily operations of the North Texas Emergency Communications Center (NTECC). The Assistant Operations Manager works under the general supervision of the Operations Manager.

Essential Job Functions:

• Demonstrates a leadership presence that promotes the NTECC mission, vision, and strategic plans.
• Ensures all operational staff quarterly and annual performance evaluations are completed.
• Monitors staff for performance, training, and compliance with guidelines and standards; serves as subject matter expert as needed including de-escalating situations or identifying opportunities for improvements to policies and procedures.
• Reviews dispatch audio recordings; evaluates statistical reports; counsels and mentors assigned employees, as needed.
• Participates in conducting internal investigations and complaints, as needed.
• Manages administrative tasks for the Operations, including schedule development and maintenance, approval of overtime to ensure adequate coverage, processing payroll timesheet approvals, maintenance of personnel discussion documentation, etc.
• Partners with quality assurance and training staff to continuously monitor and improve performance, processes, and procedures; conducts quality assurance reviews on radio traffic or calls as needed.
• Prepares or reviews statistical data required for reporting, analysis, review and compliance; prepares various documents and reports to include shift reports, incident summaries, and other administrative paperwork.
• Assists in coordinating equipment testing. .
• Participates in the development and review of policies, procedures, and guidelines for operations.
• Must be available to respond to critical issues during non-business hours.
• Performs Operations Supervisor and ECS functions to assist with daily operations, as needed.
• Supports the relationship between the NTECC and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and NTECC staff; maintains confidentiality of work-related issues and NTECC information.
• Maintains high level of confidential and sensitive information in a discrete and professional manner.
• Represents the Center at local, regional, and National organizations relating to public safety communications.
• Maintains the integrity, professionalism, values and goals of the NTECC by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
• Demonstrates a strong leadership presence that promotes the NTECC mission, vision, and strategic plans.
• Punctual and regular attendance to work.
• Perform other duties as assigned.
• Able to work in a 24/7 work environment (weekends, holidays, inclement weather) and any shift (day or night).