Emergency Department Operations Coordinator

The Emergency Department Operations Coordinator provides administrative, operational, and project support to the Emergency Department leadership team. This position serves as a key resource in coordinating daily department operations, staffing support, regulatory readiness activities, quality improvement initiatives, data management, and communication efforts. The Coordinator functions as a liaison between frontline staff, leadership, ancillary departments, and organizational stakeholders to support efficient, safe, and patient-centered emergency care delivery. The ED Operations Coordinator is not a supervisory role but serves as a leadership extender, helping to optimize department performance and reduce administrative burden on clinical leaders.

ESSENTIAL FUNCTIONS:

Department Operations

• Assist in coordinating daily operational activities of the Emergency Department.
• Monitor and communicate operational metrics including patient volume, throughput, boarding, LWBS, and staffing indicators.
• Support implementation and follow-up of departmental initiatives and action plans.
• Coordinate communication between the Emergency Department, nursing administration, ancillary departments, and providers.
• Prepare and distribute department reports, dashboards, and operational updates.

Staffing and Scheduling Support

• Assist with schedule preparation and maintenance.
• Track staffing vacancies, agency utilization, overtime, and productivity metrics.
• Maintain staffing records and communicate schedule changes.
• Process and monitor PTO requests and scheduling documentation.
• Support payroll reconciliation and timecard review activities.

Quality, Regulatory, and Accreditation Support

• Maintain department readiness for regulatory and accreditation surveys.
• Coordinate collection and tracking of quality indicators and department scorecards.
• Assist with chart audits and quality monitoring activities.
• Maintain action plans related to patient safety, infection prevention, and quality improvement initiatives.
• Organize documentation required for accreditation, trauma, stroke, and emergency preparedness programs.

Education and Competency Support

• Track employee licensure, certifications, and mandatory education requirements.
• Monitor competency completion and annual regulatory requirements.
• Support onboarding and orientation processes for new staff.
• Coordinate department educational events, skills fairs, and meetings.

Administrative Support

• Schedule and coordinate departmental meetings.
• Prepare agendas, minutes, and follow-up documentation.
• Maintain departmental files, policies, procedures, and shared resources.
• Develop correspondence, presentations, and reports for leadership.
• Serve as a point of contact for internal and external department inquiries.

Data Management and Reporting

• Compile and analyze operational, quality, and workforce data.
• Prepare monthly performance dashboards and trend reports.
• Track department goals, key performance indicators (KPIs), and strategic initiatives.
• Assist leadership with budget-related tracking and resource utilization reports.

Leadership Support Functions

• Provide support for employee engagement activities and recognition programs.
• Assist with coordination of shared governance and department council activities.
• Support leadership rounding and action item tracking.
• Facilitate follow-up on department projects and improvement initiatives.

• Associate degree in Healthcare Administration, Business Administration, Nursing, Public Health, or related field OR equivalent combination of education and experience, required; Bachelor’s degree preferred.
• Experience in a hospital, emergency department, physician practice, or healthcare setting required.
• One (1) year of experience in a healthcare, customer service, administrative support, or coordinator role, required.
• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint required
• Experience with electronic medical records (EMR), staffing systems, or payroll software.
• Knowledge of healthcare quality, regulatory, and accreditation processes.

Indian Preference and Equal Employment Opportunity

SCAHC gives preference in hiring to San Carlos Apache Tribal members and other Native Americans in accordance with the San Carlos Apache Tribe’s Tribal Preference Policy, as set forth in Section 402 of the Tribe’s Human Resources Department Policies and Procedures Manual. Otherwise SCAHC does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect him/her because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, citizenship, veteran status, military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, SCAHC complies with all applicable federal, and Tribal laws governing nondiscrimination in employment.