Emergency Dispatcher III

Job Description

• Receives and records incoming emergency and non-emergency calls on both the telephone and two-way radio (including animal control and 9-1-1 calls);

• Train other employees as necessary

• Evaluates calls and dispatches appropriate field responders for emergency and non-emergency calls;

• Evaluates and directs non-emergency calls to appropriate staff, officers, and/or agencies;

• Monitors radio frequencies of field response personnel;

• Assists and answers questions from the general public;

• Gives directions to citizens and responders when necessary;

• Trains new dispatch personnel on equipment operations and adhering to procedures while providing excellent customer service;

• Files and pulls local warrants for officers when needed;

• Performs computer-assisted and manual records checks for officers on individuals, locations, vehicles and other property, sometimes verifying warrants, suspended or expired license, or reports of stolen property with the originating agency;

• Drafts and reviews the communication department’s policies and procedures;

• Maintains, updates, and accesses various logs and computer data files of responder activities, including incident reports, accident reports, stolen or repossessed property logs, maps, shift logs, etc.;

• Performs data entry of logs and records regarding officer activities, including traffic stops, DWIs, suspicious vehicles, people and incidents, insuring officer safety;

• Completes forms and reports as needed;

• Operates recording equipment for 9-1-1 and telephone calls;

• Assists Deaf and hard-of-hearing persons using a Telecommunications Device for the Deaf (TDD);

• Routinely runs diagnostic testing of various equipment within the Communications Center.

• Enters information regarding wanted and missing persons, stolen items, and protection orders into Texas and National Crime Information computer database, and validates information against reports;

• Files departmental records; Position Description

• Assists the general public with questions in person and over the phone, giving direction when needed; Alerts state and federal agencies of stolen vehicles and property, wanted and missing persons, etc., using TLETS computer system;

• Prints computerized forms for officers as necessary;

• Maintains files on repossessed automobiles;

• Ensures phone lists and call lists are accurate as necessary;

• Works rotating shift work during evenings, nights, weekends, and holidays; may be required to work extended shifts; and will be subject to emergency callout(s); and

• Performs such other related duties as may be assigned.

Knowledge, Skills, and Abilities (KSAs):

• Knowledge of radio transmission procedures, Federal Communications Commission rules, City ordinances, and regulations governing operation of radio and telecommunications.

• Understanding of law enforcement business practices, cardiopulmonary resuscitation, and basic medical pre-arrival procedures.

• Active listener with attention to detail and information.

• Routine use of computers, radio and electronic data communications, various software applications, laptops, and standard office equipment.

• Excellent verbal and written communication with peers, staff, and public.

• accurately handle several items at one time during stressful situations.

• Ability to analyze information and formulate quick, effective, and reasonable responses.

• Maintain confidentiality and privacy of records.

The following Certifications are a PLUS:

o Communications Training Officer Certification

o Emergency Police Dispatcher Certification

o Crisis Communications Certification

o Active Shooter (Assailant) Training Course

o Monthly Continuing Education Certifications

Work Conditions

• Repetitive use of a keyboard and laptop at workstation.

• Prolonged periods of sitting or standing at workstation.

• Will work varied shifts during weekdays, weekends, and holidays.